Team Manager Value Management

Telenet; Mechelen; On-site; EUR 90,000 - 120,000; Full time

Job summary

Telenet is seeking a Team Manager Value Management to define the strategy and roadmap for Business Solutions, with a focus on retention, renewals and gross margin protection. You will lead a multidisciplinary team, establish governance and KPIs, and drive a cross-functional value agenda across Product & Journey, Commercial, Delivery & Services and Operations.

You will translate customer outcomes into financial impact, secure ownership beyond your own team, and steer priorities while balancing

Qualifications

• Master’s degree or equivalent experience.
• 5+ years in Value Management, Customer Lifecycle, Retention or related fields in a complex B2B environment.
• 2+ years in a leadership role translating commercial and financial drivers into business choices.
• Ability to build coalitions and create ownership beyond your own team.
• Strategic and analytical thinking with direction setting in ambiguity.
• Decisive, outcome-oriented, and able to balance customer needs with business realities.
• Fluent in English; Dutch is a strong asset.

Responsibilities

• Define Value Management strategy and roadmap for Business Solutions, focusing on retention and gross margin protection.
• Identify churn drivers and translate insights into high-impact actions.
• Connect customer outcomes with financial impact and balance needs with value creation.
• Drive a cross-functional value agenda across Product, Commercial, Delivery & Services and Operations.
• Build and lead a multidisciplinary team, set priorities and develop capabilities.
• Establish governance, KPIs and decision forums to make value visible in decisions.
• Determine priorities, monitor progress and intervene when delivery or impact stalls.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Communication

Analytical thinking

Influence senior stakeholders

Education

Master's degree

Job description

Your role as Team Manager Value Management

• You define the Value Management strategy and roadmap for Business Solutions, focused on retention, renewals and gross margin protection.
• You identify the main drivers of churn, revenue erosion and value leakage, and translate data and customer insights into high-impact actions.
• You connect customer outcomes with financial impact and balance customer needs with sustainable value creation.
• You drive a cross-functional value agenda across Product & Journey, Commercial, Delivery & Services and Operations, securing ownership and commitment.
• You build and lead a multidisciplinary team, set priorities and develop its analytical, commercial and influencing capabilities.
• You establish governance, KPIs and decision forums that make customer value and gross margin visible in business decisions.
• You determine priorities and trade-offs, monitor progress and intervene when delivery or impact stalls.

Your profile as Team Manager Value Management

• You hold a master’s degree or have equivalent experience.
• You have at least 5 years of relevant experience in Value Management, Customer Lifecycle Management, Retention, CX, Commercial Strategy or Business Transformation within a complex B2B environment, including 2 years in a leadership role.
• You understand the commercial and financial drivers behind retention, renewals and gross margin and translate them into clear business choices.
• You build coalitions, negotiate priorities and create ownership beyond your own team, including without direct authority.
• You combine strategic and analytical thinking with the ability to set direction in situations of ambiguity and incomplete information.
• You are decisive and outcome-oriented, and comfortably balance customer needs, commercial ambitions and organizational realities.
• You are a compelling communicator and mature people leader who influences senior stakeholders and develops multidisciplinary teams. You are fluent in English; Dutch is a strong asset.