Team Manager - Client Services

Gruppe Louis Vuitton; Brussel Hoofdstad; Hybride; EUR 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Group insurance including pension life

Hybrid working: 2 days/week from home

Working from abroad: up to 15 days/yr

13th month payout option

Meal vouchers €8 net/day

SNCB train cost covered

Transportation reimbursement

Résumé du poste

Louis Vuitton Services Europe is seeking a Team Manager to support the CSC Manager in leading a team of Client Advisors and maintaining LV's renowned service standards.

You will coach and develop your team, analyze sales trends and client feedback, coordinate staffing for peak seasons, oversee quality across channels, and collaborate with HR on performance reviews and career progression in a hybrid work model.

Qualifications

• Proven leadership experience in customer service or call center environments.
• Fluent English; additional languages a plus.
• Willingness to work flexible shifts (8am–8pm), including weekends and public holidays.

Responsabilités

• Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
• Coach and develop your team through personalized action and development plans and constructive feedback.
• Analyze sales trends and client feedback to develop innovative strategies for luxury retail service.
• Champion high-quality client interactions across calls and digital channels, ensuring LV standards.
• Strategically manage call flow operations and staffing during peak seasons with a client-centric approach.
• Coordinate with Performance Management to optimize staffing during peak periods.
• Oversee quality assessments across communication channels to refine client interactions.
• Support and drive key initiatives under the CSC Manager.
• Collaborate with HR to nurture talent, performance reviews, and career progression.

Connaissances

Leadership

Analytical skills

Communication

Team coaching

English proficiency

Outils

MS Excel

PowerBI

CRM tools

Description du poste

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

We are looking for an inspiring and enthusiastic Team Manager to support the CSC Manager in leading, developing, and coordinating a team of Client Advisors within our Client Service Center. As an engaged and visible leader, you will foster a positive, inclusive, and opportunity-driven environment where people feel supported, motivated, and empowered to perform at their best.

Missions

• Lead and inspire a talented team of Client Advisors, fostering a culture of sophistication and exceptional service.
• Coach and develop your team through personalized action and development plan and constructive feedback.
• Analyze sales trends and client feedback to develop innovative strategies that keep us at the forefront of luxury retail service.
• Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
• Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations.
• Managing traffic flow, coordinating with Performance Management for optimal staffing during peak seasons.
• Overseeing quality assessments across all communication channels to refine client interactions continuously.
• Directly support and drive key initiatives under the guidance of the CSC Manager.
• Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression

Profil

• Strong proficiency in English. Any additional language is a plus (German, Italian, Spanish, French...).
• Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
• Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays.
• Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI.
• Strong analytical skills paired with excellent communication abilities across all levels of business.

What we propose:

• Private health insurance covering hospitalisation and ambulatory care
• Group insurance including pension plan, life insurance and disability coverage
• Hybrid working: 2 days/week from home from the 4th month of seniority
• Working from abroad: up to 15 days/year from the 4th month of seniority
• 13th month payout option through Warrants
• Meal vouchers of €8 net per day worked, with minimum employee contribution
• Full coverage of SNCB train cost
• Transportation reimbursement for home-office commute

Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.

If you require any support or access accommodations, we encourage you to advise us so that we can support you through your recruitment journey.