Team Leader Field Service Engineers - Peelers

Tomra; Vlaams-Brabant; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Company car

Health insurance

Group insurance

Bike lease

Share purchase program

Meal vouchers

Annual leave

Job summary

TOMRA is seeking a proven Field Service Manager to lead our Field Service Engineers in Belgium. You will coach, mentor and schedule a capable team, coordinating with planning and support to meet customer commitments.

You will drive safe, dependable service delivery, manage escalations, and develop the team through onboarding and ongoing training. Strong leadership and clear communication are essential.

Qualifications

• Experience leading or coordinating field service or technical operations teams.
• Strong coaching and mentoring abilities with clear feedback.
• Fluent English and proficient in MS Office and service systems.

Responsibilities

• Lead and develop Field Service Engineers to deliver safe, dependable service.
• Coordinate with planning for schedules, dispatching and workloads across maintenance, repairs and installations.
• Manage escalations with stakeholders, ensuring clear communication and timely resolution.
• Set safety standards, drive health and environmental practices, and stop work if unsafe.
• Partner with regional managers on recruitment, performance and development plans.
• Monitor performance, drive process improvements and customer alignment.

Skills

Leadership

Coaching

Communication

Planning

Fluent English

Microsoft Office

Service management systems

Education

Engineering degree or equivalent

Tools

Microsoft Office

Service management systems

Job description

You will lead Field Service Engineers supporting our peeling equipment and help them deliver safe, dependable service. As their day-to-day support and first contact, you'll set clear priorities and coordinate with planning and support teams to meet customer commitments. Your impact will show through a capable team, well-managed operations and confident customer communication.

What you will lead

Support and develop your team

Coach engineers, hold regular one-to-one conversations and give clear feedback on performance and development.

Lead onboarding and mentoring, identify training needs and build the skills and cover the team needs.

Work with the Regional Service Manager on recruitment and performance matters.

Create an environment where people ask for help and raise concerns early.

Run dependable service operations

Work with planning to coordinate schedules, dispatching and workloads across maintenance, repairs and installations.

Balance customer urgency with capacity, skills and travel.

Check engineers have necessary information, parts and support for each visit, taking early action on any gaps.

Track workloads, manage service delivery performance and improve processes that affect response or repeat visits.

Own customer alignment and escalations

Agree realistic next steps with customers when priorities or production change.

Coordinate escalations with Technical Support and others, ensuring ownership, communication and resolution.

Use feedback and recurring issues to improve quality and inform Service Sales.

Set the standard for safe work

Lead by example on health and safety.

Ensure engineers understand requirements and act promptly on unsafe conditions or practices.

Support improvement projects and guide your team through new systems or processes.

Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.

What you bring:

You bring sound decision-making to competing priorities and enjoy helping people succeed through your leadership. You communicate clearly, follow through on commitments, and maintain trust with your team and customers.

Experience leading, supervising or coordinating a field service or technical operations team, with clear examples of coaching people and improving delivery. We also welcome engineers who have already taken meaningful leadership responsibility.

A practical understanding of field service, including maintenance, repair and installation work. Experience with peeling equipment or food processing machinery is valuable.

Confidence to manage tough customer conversations and coordinate technical specialists during escalations.

Judgement in planning, using service data and balancing quality, cost and customer needs.

A firm commitment to health and safety, clear communication and constructive feedback.

Fluent English; confident with Microsoft Office and service management systems. Any additional languages are welcome.

Relevant engineering qualification or equivalent experience with evidence of leadership and people development.

If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.

Why Work for Us?

• Hybrid working policy
• Car provided
• Hospitalisation insurance with dental care for you and your family.
• Group insurance (life, retirement, disability).
• Bike lease.
• Access to our share purchase program.
• Bonus on personal and company performance, meal vouchers, eco-cheques.
• 26 days of annual leave (20 statutory + 6 based on 39/hour contract).
• Inclusive company culture that values diversity, well-being, and strong camaraderie among our teammates
• Global career opportunities with a strong record for promoting internally.
• Professional training and development: We are passionate about people and seeing them succeed.
• We love innovation, a collaborative environment where idea sharing and being creative is encouraged.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, colour, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.