Support Officer

Startup Atlas; Oost-Vlaanderen; Remote; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional development opportunities

Dynamic team environment

Job summary

Eniris is seeking a Support Officer to be the first point of contact for customers with technical questions about energy management and monitoring solutions. You will bridge customers and the software development team, actively contributing to the improvement of tools, documentation, and support procedures.

Based in Belgium, this role offers a challenging, diverse environment with opportunities for professional development and a competitive salary.

Qualifications

• Hands-on problem-solving skills.
• Strong communication abilities; knowledge of additional languages is a plus.
• A customer-oriented mindset with the ability to clearly explain technical concepts.
• Basic knowledge of electrical installations or experience in an installation company is an advantage.
• Genuine interest in the energy or technology sector.

Responsibilities

• Responding to and following up on customer inquiries.
• Collaborating with customers to better understand their technical requirements.
• Acting as a bridge between customers and the software team.
• Creating and optimizing technical documentation.

Skills

Problem solving

Communication

Customer orientation

Electrical installations knowledge

Energy tech interest

Job description

SmartgridOne is an advanced Energy Management System (EMS) that optimizes batteries, charging stations, solar installations, heat pumps, and on/off loads. It takes dynamic energy prices into account and enables self-consumption optimization, load balancing, and peak shaving to automatically maximize savings. Available as a local device or cloud-based solution.

Serve as the primary contact for customer technical support, bridging clients and the development team while enhancing tools and documentation for energy solutions.

Job Description

Job Description:

As a Support Officer at Eniris, you will be the first point of contact for customers with technical questions about our energy management and monitoring solutions. You play a key role in communication between our customers and the software development team, actively contributing to the improvement of tools, documentation, and support procedures.

Responsibilities:

• Responding to and following up on customer inquiries.
• Collaborating with customers to better understand their technical requirements.
• Acting as a bridge between customers and the software team.
• Creating and optimizing technical documentation.

Profile:

• Hands-on problem-solving skills.
• Strong communication abilities; knowledge of additional languages is a plus.
• A customer-oriented mindset with the ability to clearly explain technical concepts.
• Basic knowledge of electrical installations or experience in an installation company is an advantage.
• Genuine interest in the energy or technology sector.

What we offer:

• A challenging and diverse role within an innovative and growing company.
• A competitive salary with additional benefits.
• Opportunities for professional development and career growth.
• A dynamic work environment with an enthusiastic team.