Support Manager

ThoughtLabs Belgium; Brussel Hoofdstad; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

ThoughtLabs Belgium in Brussels is seeking a Support Manager to join a long-term project. You will support information systems, apply ITIL, and work with service management tools.

The role emphasizes collaboration with technical and business teams, knowledge management, and continuous improvement in a structured, international environment.

Qualifications

• Experience applying ITIL in service management.
• Experience supporting information systems, TM145.
• Fluent English, written and spoken.
• Experience with Agile environments.
• Ability to collaborate with cross-functional teams.
• Experience with service management tools such as JIRA or ServiceNow.

Responsabilités

• Provide support for information systems, particularly TM145.
• Apply ITIL principles in service management and support activities.
• Work with service management tools such as SMT, JIRA or ServiceNow.
• Coordinate with technical and business teams to ensure effective service support.
• Contribute to continuous improvement of support and service management processes.
• Manage and maintain knowledge through wikis and collaborative sites.
• Work with social and collaboration platforms where required.

Connaissances

ITIL

Information systems support

English fluency

Agile

Strong communication

Structured, international environment

Outils

JIRA

ServiceNow

SMT

Wikis

Description du poste

Availability: Immediate joiners / short notice preferred

Role Overview

We are looking for a Support Manager to join a long-term project in Brussels. The ideal candidate will have experience supporting information systems, a good understanding of ITIL and service management processes, and hands-on experience with service management tools.

Key Responsibilities & Expertise

• Provide support for information systems, particularly TM145.
• Apply ITIL principles in service management and support activities.
• Work with service management tools such as SMT, JIRA or ServiceNow.
• Manage and maintain knowledge through wikis and collaborative sites.
• Work with social and collaboration platforms where required.
• Coordinate with technical and business teams to ensure effective service support.
• Contribute to continuous improvement of support and service management processes.

Required Skills

• Good knowledge of ITIL.
• Knowledge of information systems support, particularly TM145.
• Experience with JIRA, ServiceNow or similar service management tools.
• Familiarity with wikis, collaborative sites and social networks.
• Fluent English, both written and spoken.
• Ability to work effectively in an Agile environment.

Tools & Methodologies

• MS Teams
• JIRA
• IntelliJ
• SMT / ServiceNow
• Agile
• PM2@EC
• Test-Driven Development (TDD)

Candidate Profile

• Junior to Medior-level professional.
• Strong communication and organizational skills.
• Service-oriented mindset with good problem-solving abilities.
• Comfortable working in a structured, international environment.
• EU citizenship is mandatory.
• Immediate availability or short notice is preferred.