Helpdesk Support Engineer

MEERAB GROUP; Schaarbeek; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

MEERAB GROUP is seeking a Helpdesk Support Engineer to join our IT team. You will handle call and mail intake, provide 1st and 2nd line support, and manage tickets in the helpdesk system, following defined processes and checklists.

You will troubleshoot Windows 10/11, administer Office 365 and Active Directory, and support network, VPN, Wi-Fi, and videoconferencing as part of a fast-paced environment. ITIL-certified candidates with multilingual skills are preferred.

Qualifications

• Experience configuring and troubleshooting Windows 10/11.
• Proficiency with Office 365 and Active Directory.
• ITIL certification is required.
• Fluency in Dutch, French, and English.

Responsabilités

• Handle call and mail intake for IT support.
• Provide 1st and 2nd line support for Windows 10/11 environments.
• Create, update, and close tickets in the helpdesk system.
• Execute technical actions according to processes and checklists.
• Manage user accounts and permissions in Active Directory.
• Troubleshoot hardware, network, and VoIP issues.
• Maintain ITIL procedures and adhere to SLAs.
• Support Wi‑Fi, VPN, and videoconferencing setups.

Connaissances

Windows 10/11 experience

Office 365

Active Directory

ITIL certification

TCP/IP/VPN knowledge

Helpdesk ticketing systems

Multilingual (Dutch/French/English)

Formation

ITIL certification

Outils

Active Directory

Windows 10/11

Office 365

VPN

Description du poste

We are seeking a Helpdesk Support Engineer to join our team. The role involves handling call and mail intake, providing 1st and 2nd line support, and managing tickets in the helpdesk system. You will execute technical actions based on processes and checklists.

Key Responsibilities

• Handle call and mail intake for IT support
• Provide 1st and 2nd line support for Windows 10/11 environments
• Create, update, and close tickets in the helpdesk ticketing tool
• Execute technical actions according to established processes and checklists
• Manage user accounts and permissions in Active Directory
• Troubleshoot hardware, network, and VoIP related issues
• Maintain ITIL procedures and adhere to service level agreements
• Support Wi‑Fi, VPN, and basic videoconferencing setups

Required Qualifications

• Minimum 5 years experience with Windows 10 and 11 (configuration and troubleshooting)
• Proficiency with Microsoft Office 365 and Active Directory
• ITIL certification required
• Strong knowledge of TCP/IP, VLANs, Wi‑Fi, 802.1x, and VPN technologies
• Experience with helpdesk ticketing systems and workflow management
• Fluency in Dutch, French, and English (working knowledge of English)

Nice to have

• Experience with VMware and software virtualization
• Familiarity with VoIP, videoconferencing, and basic domotica solutions
• Basic knowledge of hardware peripherals and PC maintenance
• Valid driving licence and willingness to travel by car