Supervisor Payroll

Axis Group - HR Advisor; Brussel; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Attractive benefits

Stable work environment

Résumé du poste

Axis Group in Brussels is looking for a Service Desk Team Leader to organize customer interactions and improve processes. The role includes managing the team, ensuring service quality, and driving digital transformation.

The ideal candidate has experience in payroll administration and is fluent in both Dutch and French. You will have a significant impact on the industry through process improvements and collaboration with various departments.

Qualifications

• Demonstrable experience in payroll administration, social affairs, or handling complex cases.
• Genuine interest in digitalization, artificial intelligence, and process improvement.
• Possesses excellent organizational skills.

Responsabilités

• Manage the email inbox and handle phone calls.
• Schedule staff availability and assign tasks.
• Coach, support, and train case managers.
• Report to management on issues and feedback.
• Implement, train, and develop the existing AI tool.

Connaissances

Payroll administration

Fluent in Dutch and French

Process improvement

AI and digitalization interest

Customer-focused service

Organizational skills

Mentoring

Description du poste

Are you an experienced professional ready to lead a dynamic team at the service desk? As a Service Desk Team Leader, you’ll play a key role in organizing customer interactions and improving processes. You’ll coach and support your team, ensure the quality of service, and drive digital transformation. With your organizational skills and customer-focused attitude, you’ll make a difference in the industry. Do you have a keen eye for detail and the drive to pursue continuous improvement? Apply now and make an impact in this challenging role!

Responsibilities

• You will efficiently manage the email inbox;
• You will handle phone calls, reception duties, and first-line customer contact;
• You will schedule staff availability, on-call shifts, and assign tasks within the team;
• You ensure quality, response times, and a customer-focused approach in all communications;
• You coach, support, and train case managers in their work;
• You report to management on issues, feedback, and frequently asked questions from the industry;
• You follow up on problem cases and elevate them to other departments when necessary;
• You are committed to the implementation, training, and further development of the existing AI tool;
• You oversee automated responses and ensure their quality;
• You make proposals for training and encourage knowledge sharing within the team;
• You build a broad knowledge base regarding year-end bonuses, union dues, union education, pre-financing, and other sector-specific tasks.

Qualifications

• Has demonstrable experience in payroll administration, social affairs, or handling complex cases;
• Has a genuine interest in digitalization, artificial intelligence, and process improvement;
• Possesses excellent organizational skills;
• Communicates fluently and clearly in both Dutch and French;
• Has a keen eye for quality, structure, and customer-focused service;
• Demonstrates maturity in mentoring employees and properly escalating complex cases;
• Is motivated to gain in-depth insight into relevant laws and regulations within the sector;
• Has a customer-focused attitude but knows where to draw the line;
• Is organized and remains calm under pressure;
• Enjoys a practical, hands-on approach;
• Is diplomatic when dealing with various parties;
• Takes a critical look at processes without disrupting their operation;
• Is skilled at setting priorities and tackles tasks in a goal-oriented manner.

Benefits

• A crucial role in the further development and optimization of our services;
• A position in which you can have a tangible impact on the industry, our employees, and internal processes;
• The opportunity to implement improvements in processes, communication, and digital support;
• Collaboration with experienced professionals in the administration, legal, IT, and accounting departments;
• A stable work environment with a strong social mission;
• A competitive salary, supplemented by attractive benefits.