Store Manager - Ghent - H/F

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; Oost-Vlaanderen; On-site; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Transport allowance

Monthly team bonus scheme

Exclusive staff discounts

Uniform

Meal vouchers

Job summary

SMCP seeks a Store Manager (Temporary) for a premium/luxury retail store in Belgium. You will lead daily operations, drive sales, manage staff performance, and ensure impeccable customer service, visual standards, and policy compliance.

You’ll train and develop the team, oversee payroll, and collaborate with HR on people issues. The role requires 3+ years in luxury retail management, a commercial mindset, adaptability to customers, and Dutch language proficiency.

Qualifications

• 3+ years of management experience in premium/luxury retail.
• Adaptability to customers and business needs; commercial mindset; able to supervise and motivate a team.
• Dutch language required

Responsibilities

• Meet personal and store sales targets.
• Assist in tracking, monitoring, and communication of business results.
• Develop personal and associates’ sales techniques to maximize sales.
• Ensure all Policies & Procedures are compliant.
• Support the store in minimising stock loss by following loss prevention policies.
• Resolve client problems and complaints quickly and effectively.
• Assist sales associates with customer service issues (returns, defective merchandise).
• Assist in implementing and maintaining merchandising/visual directives.
• Ensure the sales floor is organized and reflects the correct visual image.
• Recruit, train and develop staff.
• Ensure payroll integrity and payroll process.
• Evaluate performance of each employee and provide feedback to ensure results.
• Resolve HR issues in a timely and effective manner with HR partnering

Skills

People management

Sales target achievement

Customer service

Communication

Dutch language

Job description

Job Description

We are looking for a Store Manager (Temporary) to efficiently manage the daily operation of the store, including sales, customer service, operations and administration, communication, merchandising, and team development.

Your missions

• Meet personal and store sales targets
• Assist in the tracking, monitoring, and communication of business results
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensuring all Policies & Procedures are compliant
• Support the store in minimising stock loss by following the loss prevention policies, procedures and action plans.
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the sales floor organised and always reflects the correct visual image
• To recruit, train and develop staff
• Ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each employee and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

About you

• You have more than 3 years of experience in management in the premium/luxury retail industry.
• You show adaptability to customers and business needs, a commercial mindset and are able to supervise and motivate a team.
• You speak Dutch

Next step?

Our HR team and Regional Director will review your profile and contact you for an interview.

Additional Information

• Transport allowance
• Monthly team bonus scheme
• Exclusive staff discounts
• Uniform
• Meal vouchers