Services ISR Engineer

Alstom; Henegouwen; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Alstom is seeking an experienced ISR Services Engineer to manage workload forecasts, staffing, and delivery across all ISR work-packages. You will coordinate with multiple teams, maintain requirements, and ensure adherence to ISR plans and QCD targets.

The role requires an engineering degree, English working level, and fluency in French, with at least 1 year in ISR-related project management. You will operate in an international environment and contribute to continuous process improvements.

Qualifications

• Engineering degree with experience in service engineering.
• Minimum 1 year experience in Services engineering WP management on projects.
• English working level; French fluent.

Responsabilités

• Identifies and monitors workload forecasts for ISR work-packages and ensures adequate staffing of project ISR and Service Engineering teams.
• Manages the development and synthesis of customer requirements in compliance with reference libraries.
• Review ISR management plans for involved projects and ensure application of ISR Design Reviews.
• Produces project ISR WP KPI dashboards per Product Line Services guidelines.
• Coordinates with other Métier or Function teams within new build projects for ISR process implementation.
• Coordinates contributions to deliver to key stakeholders (ISR representatives in Lead Unit sites).
• Ensures coordination of all ISR domains, with resources, contributing to obligations on full ISR scope (LSA, Training, Documentation, Tools and Spare parts).
• Monitors planning, cost and quality of ISR elements according to ISR management plan and reports to projects and local ISR management.
• Executes delivery of ISR elements during tender and project phase with respect to ISR management plan and QCD.
• Ensures on-time delivery of Special Tools designed by ISR Special Tools Technicians.
• Regularly participates in meetings with internal customers by presenting delivery plans, risks and blockers.
• Ensures interfaces with internal customers for ISR deliverables on new build projects.
• Produces REX reports upon completion of ISR work-package execution, updating ISR Reference Library and proposing process improvements.
• Produces ISR QCD commitments on tenders as needed.
• Ensures OTD of Digital modules for Maintainers.

Connaissances

Leadership

Communication Skills

General technical knowledge

Product technical maintainability

Define ISR activities

Serviceability follow-up

Railway services knowledge

Digital Modules development knowledge

Formation

Engineering University Degree

Description du poste

Responsabilities

• Identifies and monitors constantly workload forecasts for the ISR work-packages and in charge of and secures adequate staffing of project ISR and Service Engineering teams
• Manages the development and synthesis of customer requirements in compliance with applicable reference libraries
• Review the ISR management plans for the projects of involvement
• Assure the application of the ISR Design Reviews
• Produces project ISR WP KPI dashboard in line with Product Line Services guidelines
• Coordinates with other Métier or Function teams within new build projects for the implementation of the ISR process
• Coordinates/consolidates contributions to delier to key stake holders ( ISR representatives in Lead Unit sites)
• Ensures coordination of all ISR domains, along with allocated resources, contributing to the achievement of projects obligations on the full ISR scope (LSA, Training, Documentation, Special Tools and Spare parts)
• Monitors Planning, cost and quality of the ISR Elements according to the ISR management Plan and provides corresponding reporting to new build projects and local ISR management
• Executes delivery of the ISR elements during tender and project phase with respect to ISR management Plan and QCD.
• Assure the delivery on quality and on time of the Special Tools designed by ISR Special Tools Technicians.
• Contribute with regular participation to meetings with internal Customer by presenting delivery plans, risks and potential riskly/blocking points
• Ensures Interfaces with internal customers for ISR deliverables on new build projects (be the customer voice in projects)
• Ensures production of REX reports upon completion of ISR work-package execution, with a focus on updating the applicable ISR Reference Library, identifying needs for process improvements, and proposing possible best practices to be adopted.
• Ensure ad-hoc production of ISR QCD commitment on tenders
• Assure the OTD of Digital modules for Maintainers

Educational Requirement

Engineering University Degree or University Degree + exprience within service engineering.

Experience

Mandatory

• Technical knowledge on maintainability aspects, ideally on Railways applications
• Minimum 1 year experience (Engineer) on Services engineering WP management on projects (RS, D&IS)
• English (working level as a minimum)
• French: Fluent
• Working in diverse and international environment
• Experience in ISR - Process, Standards & Tools
• Experience in development of Digital (e-learning) Modules for maintenance

Competencies and Skills

Leadership

• Managing diversity
• Communication Skills

Technical

• General technical knowledge
• Product technical maintainability knowledge
• Define, plan and pilot ISR activities
• Serviceability follow-up/improvement
• General railway services knowledge
• Digital Modules developpment knowledge