Service Technician.

Power Home Remodeling; Belgique; Sur place; EUR 47 000 - 73 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Technology package (iPad/iPhone)

Gas card

Medical, dental, life, and disability

401(k) with match

Paid vacation and holidays

Wellness rewards

Relocation opportunities

Résumé du poste

Power Home Remodeling is seeking a Service Technician to diagnose installation issues and draft fixed timelines for resolutions. The role focuses on field-based work with minimal supervision, covering replacement windows & doors, siding, roofing, and gutters.

Significant field experience in home remodeling is required. The position emphasizes safe, high-quality service delivery and strong customer communication, with a comprehensive benefits package and opportunities for growth within a dynamic

Qualifications

• High School Diploma and 2-4 years of related work experience required.
• OSHA 10 and RRP Lead Renovator Certification required or will be provided upon employment.
• General knowledge of residential construction and field service experience preferred.
• Strong customer service skills and ability to work independently in the field.

Responsabilités

• Confirm all scheduled services 1–2 days in advance.
• Prepare equipment and materials before appointments.
• Review customer details and service requirements prior to service.
• Perform services efficiently, adhering to safety protocols.
• Complete services within set timeframes with quality workmanship.
• Proactively seek ways to improve service delivery and customer satisfaction.

Connaissances

Customer service

Time management

Attention to detail

Field service experience

Negotiation skills

Formation

High School Diploma

2-4 years related work experience

OSHA 10

RRP Lead Renovator Certification

Description du poste

Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that \"dream\" and \"achieve\" are not mutually exclusive. That philosophy has served us well in becoming FORTUNE Magazine's #1 Workplace for Millennials and one of Glassdoor's Best Places to Work. 90% of our executives begin their careers in entry-level positions because we recruit, train, and retain talented individuals with a drive to succeed. Power is more than a home remodeling company. Power is a dream realization, technology-innovation, community-advocacy, expectation-shattering, happiness-maximizing company dedicated to improvement, both for our customers, and ourselves.

Position Summary

The Service Technician services both the overall business of the company and the needs of customers by diagnosing installation issues, assessing viable solutions for said issues and accurately drafting a fixed timeline to resolve, replace or repair. Candidates must have significant experience in the home remodeling industry, specific to replacement windows & doors, vinyl siding, asphalt shingle roofing and gutters. This position works almost primarily in the field with minimal supervision or contact with a manager.

Essential Duties And Responsibilities

• Confirm all scheduled services at least 1-2 days in advance to ensure readiness.
• Equipment and/or material preparation prior to scheduled appointments.
• Review customer details, service requirements, and any special instructions beforehand.
• Perform each service efficiently and effectively, adhering to company standards and safety protocols.
• Complete assigned services within the designated timeframes, maintaining quality and workmanship.
• Consistently seek ways to improve service delivery, customer satisfaction & provide feedback.
• Ensure timely communication for issues that require further resolution or investigation.

Core Competencies

• Must have the ability to prioritize and manage time.
• Must be organized, self- motivated, and detail-oriented.
• Must have great customer service skills.
• Must be comfortable with negotiating and independently having the authority to make decisions to resolve customer concerns in real time.
• General knowledge of residential construction and hands on experience.

Education And Experience

• High School Diploma and 2-4 years of related work experience is required.
• Required Licenses and Certifications:
• OSHA 10, RRP Lead Renovator Certification (Will receive upon employment if not currently certified)

Salary & Benefits

• Hourly Pay
• Use of company vehicle
• Technology package (IPad/IPhone
• EZ Pass
• Gas Card
• Full medical, dental, life, and disability insurance plans that can be tailored to you and your families specific needs
• Subsidized child care and fertility benefits
• Paid parental leave
• Free health screenings & rewards for participation in wellness programs
• A comprehensive 401(k) retirement savings program, matched by Power
• Ample paid vacation and holidays
• An employee-relief fund
• Year-round events and activities, including an all expenses-paid music festival in Cancun, Mexico for you and a significant other
• Year-round volunteer opportunities
• Personal development - We provide books, courses and opportunity to attend leadership conferences
• Artfully designed office spaces & relocation opportunities

Power Home Remodeling Group is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce.