Service Portfolio & Catalogue Expert,

Elia Group; Brussel Hoofdstad; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Year-end bonus

Double vacation pay

Meal vouchers (€10 per working day)

Insurance package

Company car

Employee share options

Job summary

Elia Group is seeking a Service Portfolio & Catalogue Expert to shape and improve IT services from concept to retirement. You will ensure services are defined, governed, visible, measurable, and continuously enhanced across their lifecycle, bridging strategy, catalogue management, and request fulfilment with governance and ITSM stakeholders.

You will collaborate with service owners, delivery teams, and governance bodies to drive service excellence, transparency, and end-user experience

Qualifications

• Bachelor's or Master's degree in IT Service Management, Service Portfolio Management, IT Governance, or related field.
• Proven experience in service portfolio, service catalogue, ITSM, or service governance environments.
• Strong understanding of service lifecycle management and IT service management best practices (ITIL knowledge is a strong asset).
• Experience with service catalogues, request fulfilment processes, workflow governance, and ITSM platforms.
• Ability to translate strategic objectives into practical service management processes.

Responsibilities

• Manage and govern the service portfolio throughout the full service lifecycle.
• Ensure services have clear ownership, business value, performance metrics, cost visibility, and risk management.
• Maintain and improve the catalogue of technical infrastructure services with accurate, user-friendly offerings.
• Partner with service owners and delivery teams to keep services aligned with business needs.
• Design and govern standardized service request processes, workflows, and fulfilment models.
• Drive automation, standardization, and self-service capabilities to enhance efficiency.
• Monitor service performance, demand, SLA compliance, costs, and risks for informed decisions.
• Provide insights and recommendations to stakeholders while supporting governance and continuous improvement.

Skills

Analytical mindset

Governance facilitation

Stakeholder engagement

ITIL knowledge

Ability to translate strategy into ops

Education

Bachelor's or Master's in ITSM/IT Governance or related

Tools

ITSM platforms

Job description

Service Portfolio & Catalogue Expert

Excited to work for a key Belgian player in the energy landscape? The Belgian and European energy landscape is in full swing. Did you know that Elia Belgium plays a crucial role in this? As part of Elia Group, a European transmission system operator, Elia Belgium ensures the reliability and sustainability of the electricity supply in our country. Side-by-side with your talented colleagues, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint. Only together can we make the biggest impact possible! We believe in the power of diversity we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.

Requisition ID 11379

Posting Start Date 27/10/2026

Function

Introduction

Are you passionate about shaping and improving IT services from concept to retirement? As a Service Portfolio, Catalogue & Request Expert, you play a key role in ensuring that services are clearly defined, governed, visible, measurable, and continuously enhanced throughout their entire lifecycle.

You bridge the gap between portfolio strategy, service catalogue management, and request fulfilment, ensuring services are not only approved and funded but also easily accessible, requestable, operationally effective, and aligned with business needs. Working closely with service owners, delivery teams, governance bodies, and ITSM stakeholders, you help drive service excellence, transparency, and continuous improvement.

Function Description

The Service Portfolio, Catalogue & Request Expert is responsible for maintaining an end-to-end view of services across their full lifecycle, from demand intake and service design through approval, catalogue publication, operational delivery, performance monitoring, continuous improvement, and retirement.

The role ensures that services are accurately represented in the service portfolio and catalogue, supported by standardized request processes, and governed through consistent data, ownership, performance insights, and lifecycle management practices.

You provide strategic and operational guidance to improve service quality, optimize service consumption, support governance decisions, and enhance the end‑user experience.

Key Responsibilities

• Manage and govern the service portfolio throughout the full service lifecycle.
• Ensure services have clear ownership, business value, performance metrics, cost visibility, and risk management.
• Maintain and continuously improve the catalogue of technical infrastructure services, ensuring accurate, complete and user-friendly service offerings.
• Partner with service owners and delivery teams to keep services aligned with business and operational needs.
• Design and govern standardized service request processes, workflows, and fulfilment models.
• Drive automation, standardization, and self‑service capabilities to enhance efficiency and user experience.
• Monitor service performance, demand, SLA compliance, costs, and risks to support informed decision‑making.
• Provide insights and recommendations to stakeholders while supporting governance and continuous improvement initiatives.

Your Profile

• Bachelor's or Master's degree, or equivalent experience in IT Service Management, Service Portfolio Management, IT Governance, or a related field.
• Proven experience in service portfolio, service catalogue, ITSM, or service governance environments.
• Strong understanding of service lifecycle management and IT service management best practices (ITIL knowledge is a strong asset).
• Experience working with service catalogues, request fulfilment processes, workflow governance, and ITSM platforms.
• Knowledge of portfolio management, change management, and operational service delivery.
• Strong analytical mindset with the ability to transform data into actionable insights and recommendations.
• Experience collaborating with infrastructure engineers, technical service owners, or other technical IT teams.
• Ability to facilitate governance discussions and influence decision‑making at different organizational levels.
• Continuous improvement mindset with a focus on simplification, standardization, automation, and user experience.
• Fluent in translating strategic objectives into practical service management processes and improvements.

Offer

• Salary a competitive salary package, allowance for representation expenses, year‑end bonus, double vacation pay, meal vouchers (€10 per working day), eco-vouchers, sport & culture vouchers, bonuses based on individual and group results.
• Insurance group insurance, hospitalisation insurance, ambulant care insurance for the whole family and also personal accident insurance.
• Vacation You will be entitled to 20 vacation days and 5 additional vacation days, 6 local days, 4 exempt days (after 1 year of employment) and up to 5 long‑service days (1 day for every 3 years in employment).
• Social fund Year‑end vouchers, birth and marriage allowance. We will also cover part of the cost of glasses, a dental prosthesis or similar needs.
• Communication you will be given an iPhone, a phone subscription (for work and private use) and a laptop with internet reimbursement.
• Discounts you will enjoy a 30% discount on your gas and electricity bill.
• Mobility we will offer you a company car and public transport or a mobility budget.
• Elia shares Elia will give you the opportunity to subscribe to shares with a discount of 16.66% on the average share price.

Location

Vilvoordselaan 126, 1000 Brussels.

There’s something electric in the air with this job offer! In exchange for your work and dedication, you enjoy the following benefits

• A job full of variety with a top employer Elia encourages innovation and collaboration. Within our company you will be at the forefront of the energy transition, and you will have the chance to contribute to ground‑breaking technologies designed to accelerate this transition. It is a one‑of‑a‑kind opportunity to further develop your knowledge and skills.
• Focus on personal growth and well‑being at work Discover a wide range of professional training and coaching opportunities that are guaranteed to give your personal growth a solid boost. At the same time, as a top employer, we put maximum effort into a positive work culture in which your well‑being is central.
• Development opportunities for a challenging career At Elia, we encourage you to seek out and seize new professional opportunities. You will enjoy complete freedom to shape your career on your own terms.
• A diverse team of passionate colleagues Elia puts a high value on diversity and inclusion. You will join a diverse and passionate team that enjoys sharing knowledge and leading the way towards a more sustainable future together.

These are just a few of the benefits that distinguish Elia as a Top Employer. We are convinced that your contribution to our team will be invaluable and look forward to welcoming you soon!