Service Now -Business Analyst

UIX Technologies; Brussel Hoofdstad; On-site; EUR 55,000 - 75,000; Full time

Job summary

UIX Technologies in Belgium seeks an experienced Business Analyst to translate business needs into requirements for our tooling and services. You will model processes with UML/Aris, create mock-ups, and ensure alignment with the tool fit.

You will collaborate with stakeholders, validate requirements, and support change management while guiding development teams for quality delivery.

Qualifications

• At least 6 years of relevant experience in a Business Analyst role with some functional analysis knowledge.
• Knowledge of ServiceNow is preferable.
• Experience with conceptual modelling techniques (UML, Aris, mock-ups).
• Good understanding of workflow processes.
• Excellent analytic skills and stakeholder management.
• Customer centricity and empathy; strong communication.
• Familiarity with Agile methodologies or execution roles.

Responsibilities

• Identifies and understands business/client needs; validates and communicates requirements.
• Translates needs into requirements for target solutions in Service Now.
• Supports end-to-end testing to ensure quality delivery.
• Maps needs to delivered functionalities and manages change.
• Acts as interface between stakeholders with clear oral and written communication.
• Identifies risks, constraints, and issues to keep delivery on track.

Skills

Business analysis

UML

Aris

Mock-ups

Requirements gathering

Stakeholder management

Agile methodologies

Communication

Tools

ServiceNow

Job description

Identifies and understands the business/client needs (client centricity), challenges them when required and helps the business reflect on the needs wrt the 'fit with the tool' (functional and technical feasability) and the tooling strategy. Gets formal validation of the collected requirements (O.a. use of mock-ups, visuals..)

• Defines and analyzes the business model using modelling techniques and methods (Aris, UML diagrams..) . Understands the E2E process and data flow, analyses and document the new process and data model in Service Now,
• Analyses and translates the business/client needs in requirements towards the building of target solution(s) in Service Now . Formalizes and documents the requirements following the standards of the tribe/squad, participates functional analysis so the developers can progress autonomously. Liaises with other contributors when required.
• Helps preparing and participates to the end-to-end testing of new functionalities to deliver maximal quality.
• Helps businesses onboard on the new solutions by mapping the needs with the delivered functionalities (change management)
• Acts as interface between the stakeholders, communicates fluently (oral and written)
• Identifies, communicates and manages the constraints, impediments, risk(s) and issues to keep qualitative delivery on-track (Opus owner role, feature owner rol).
• works autonomously while being a strong team player

At least < 6 > years of relevant experience in a Business Analyst role, with some functional analysis knowledge. Knowledge of 'Service' now is preferable.

Mandatory

• Experience with conceptual modelling techniques and methods (UML, Aris, mock-ups..)
• Good understanding of workflow processes
• Excellent analytic skills
• Customer centricity and empathy
• Great stakeholder management
• Functional and technical basic knowledge
• Knowledge of the Agile methodolody (or execution roles Opus owner, feature owner..)