Service Manager

Neurho Solutions; Sint-Joost-ten-Node; On-site; EUR 90,000 - 115,000; Full time

Job summary

Rhox in Belgium seeks a senior Service Manager to govern managed cybersecurity services and lead the transition from build to operations. You will validate runbooks, align processes, and run service governance across multiple suppliers.

You bring 6+ years in IT service management, ITIL 4, ServiceNow expertise, and deep knowledge of SOC/SIEM/SOAR, IAM and ISO27001/NIS2. Strong leadership and multilingual communication are essential.

Qualifications

• At least six years in IT service management, governance, operations or cybersecurity.
• At least five years' recent experience as a Service Manager or equivalent overseeing outsourced services.
• Experience in managed-service governance and supplier management in complex cybersecurity environments.
• ITIL 4 expertise and hands-on ITSM, including configuration and continual improvement.
• ServiceNow or equivalent ITSM tools.
• Understanding of SOC, SIEM, SOAR, MDR, vulnerability management and network security.
• Knowledge of IAM, RBAC, least privilege, PAM/PIM and access traceability.
• Operational NIS2 knowledge, ISO 27001 principles, security risk and continuity management.
• Management-level reporting and leadership without direct authority.
• Workshop facilitation and negotiation.

Responsibilities

• Validate the TOM, RACI, runbooks and operational acceptance criteria.
• Align incident, problem, change, request and release processes.
• Lead service reviews using SLA and KPI dashboards.
• Track decisions, risks, exceptions and dependencies across suppliers.
• Coordinate testing, go-live and knowledge transfer to an internal successor.
• Maintain service catalogues, support arrangements and escalation paths.

Skills

IT service management

Governance

Supplier management

Cybersecurity

ITIL 4

ServiceNow

IAM / RBAC

SOC / SIEM / SOAR

NIS2 / ISO 27001

Workshop facilitation

Leadership without authority

French (B2)

Dutch (B2)

English (B2)

Job description

We're looking for a senior Service Manager to govern managed cybersecurity services and lead their transition from build to operations.

What you'll do

• Validate the TOM, RACI, runbooks and operational acceptance criteria.
• Align incident, problem, change, request and release processes.
• Lead service reviews using SLA and KPI dashboards.
• Track decisions, risks, exceptions and dependencies across suppliers.
• Coordinate testing, go-live and knowledge transfer to an internal successor.
• Maintain service catalogues, support arrangements and escalation paths.

What you bring

• At least six years in IT service management, governance, operations or cybersecurity.
• At least five years' recent experience as a Service Manager, Service Delivery Manager or equivalent, overseeing outsourced services.
• Experience in managed-service governance and supplier management in complex cybersecurity environments.
• ITIL 4 expertise and hands‑on ITSM, including configuration and continual improvement.
• ServiceNow or equivalent ITSM tools, integrations and shared environments.
• Understanding of SOC, SIEM, SOAR, MDR, vulnerability management and network security.
• Knowledge of IAM, RBAC, least privilege, PAM/PIM and access traceability.
• Operational NIS2 knowledge, ISO 27001 principles, security risk and continuity management.
• Management‑level reporting, decision preparation and constructive challenge of technical documentation.
• Workshop facilitation, negotiation and leadership without direct authority.
• French, B2.
• Dutch, B2.
• English, B2.

Nice to have

• ITIL 4 Managing Professional, ITIL Expert or equivalent certification.
• ISO 27001 Lead Implementer or Lead Auditor certification.
• ServiceNow, COBIT, Prince2 or PMP certification, or proven agile experience.
• G-Cloud experience or public procurement of managed cybersecurity services.

Good to know

• Variable part‑time workload, requiring greater availability during workshops, testing and go‑live.