Service Desk Agent Level 2 - Junior

Altia; Brussel; On-site; EUR 32,000 - 44,000; Full time

Benefits offered by this job

International project

Career growth

Continuous learning

Flexible autonomy

People-centered culture

Job summary

ALTIA is seeking a Junior Service Desk Agent Level 2 to join a dynamic, international team. You will work in a technical, collaborative environment with autonomy and opportunities for growth.

The role emphasizes real-world experience, agile practices, and continuous learning as part of delivering impactful digital solutions. Applicants should demonstrate relevant professional experience with concrete examples, and be prepared to describe context, roles, and measurable outcomes in their CV.

Qualifications

• Level 2 service desk experience required with two documented examples including context, role and measurable outcomes.
• Detailed CV references should be provided for each example.
• Familiarity with Tender Specifications / Technical Annex described in postings.

Responsibilities

• Provide Level 2 incident handling and service requests within an international project environment.

Skills

Service desk support

Customer support

Agile

Job description

Looking for your next professional challenge as Service Desk Agent Level 2 - Junior?

We have an opportunity that might be just what you are looking for!

About Us

At ALTIA, we are a team of more than 4,000 professionals across 25 locations in 9 countries.

We design and develop innovative digital solutions for over 1,000 organizations that drive transformation and progress.

Our purpose: to grow by helping others grow - sustainably and responsibly.

Our values: commitment, closeness, innovation, and collaboration - guide us every step of the way.

Learn more at www.altiacompany.com

WHAT WE ARE LOOKING FOR:

Level 2 support within a Service Desk. The shared documentation does not detail the operational duties, technologies or specific modules; it refers to the Tender Specifications / Technical Annex for those specifications, which is not included among the attached documents.

Required experience: Relevant professional experience in the field of expertise must be demonstrated, including at least two concrete examples of assignments, projects or deliverables. For each example, the professional context, role and responsibilities, functionalities or modules developed, outcomes achieved—preferably measurable—and precise references to the CV must be described.

WHAT WE OFFER:

• Participation in an international and innovative project.
• A technical and collaborative environment with real impact.
• Career growth opportunities and continuous learning.
• Flexibility and autonomy, working with cutting-edge technologies.
• Team player culture within an agile, people-centered company.

Interested in joining a global, forward-thinking engineering team?

We would love to meet you!

This job offer has been drafted with impartiality and non-discrimination on the basis of gender, race, ideology or any other grounds in mind. In particular, it complies with current regulations on gender equality between women and men (Royal Decree-Law 6/2019)