Service Delivery Manager - Life Sciences (d/f/m)

Cognizant; Eigenbrakel; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Cognizant Belgium is seeking a Service Delivery Manager to lead a project team delivering ITIL-based services for IT/OT applications in Belgium. You will act as the single point of contact for Cognizant and the client, ensuring governance, KPI and SLA adherence, and coordinating across regions.

The role requires strong leadership, experience in Life Sciences manufacturing IT/OT, and fluency in French and English. You will collaborate with offshore teams and drive continuous improvement.

Qualifications

• Experience in Project/Program Management in Life Sciences Manufacturing (IT-OT).
• Experience in Managed Service as Delivery Manager in LS Manufacturing.
• Experience with ITIL (also for Automation-OT).
• Experience with Automation-OT-IT (DCS, PLCs, Historian, MES, OT-Network Services, Labs, etc) in LS Manufacturing.
• Good knowledge of GxP, GAMP5, CSV, CQV.
• Excellent leadership skills and team/s management.
• Strong management and solution of team problems, processes issues and customers escalations.
• French Speaker with excellent command in English

Responsabilités

• Overall responsibility for team/s and technical activities across all engagements.
• Understand and contribute to Cognizant’s vision, goals and strategy.
• Maintain and improve the high service level of the current project.
• Define program plan, execute, monitor and control it.
• Plan and bring MS support team (on and offshore) into operations
• Setup communication plan and reporting model
• Manage MS processes and lead MS team
• Manage customer’s stakeholders relationship and escalations
• Report to Cognizant’s leadership team
• Support the team staffing and prepare for incremental scope

Connaissances

Leadership

Project Management

ITIL knowledge

Stakeholder management

Team management

French language

English language

Description du poste

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many exciting and challenging opportunities for professionals with an entrepreneurial spirit who want to make a difference in this world.

We are currently looking for an Service Delivery Manager in Belgium. We require this person to manage and deliver an efficient service team while driving innovation and value that meets and exceed our client's expectations. Lead the project team that provides ITIL based services to IT/OT apps and systems in one of our clients in Belgium. Being the SPOC for Cognizant and client’s requests managing key stakeholders. Provide governance for both parties, keeping KPI, SLA, timelines and financial impact under control. Collaborate among different geographies and time zones.

Responsibilities

• Overall responsibility for team/s and technical activities across all engagements.
• Understand and contribute to Cognizant’s vision, goals and strategy.
• Maintain and improve the high service level of the current project.
• Define program plan, execute, monitor and control it.
• Plan and bring MS support team (on and offshore) into operations
• Setup communication plan and reporting model
• Manage MS processes and lead MS team
• Manage customer’s stakeholders relationship and escalations
• Report to Cognizant’s leadership team
• Support the team staffing and prepare for incremental scope

Requirements

• Experience in Project/Program Management in Life Sciences Manufacturing (IT-OT)
• Experience in Managed Serivce as Delivery Manager in LS Manufacturing
• Experience with ITIL (also for Automation-OT)
• Experience with Automation-OT-IT (DCS, PLCs, Historian, MES, OT-Network Services, Labs, etc) in LS Manufacturing
• Good knowledge of GxP, GAMP5, CSV, CQV
• Excellent leadership skills and team/s management
• Strong management and solution of team problems, processes issues and customers escalations
• French Speaker with excellent command in English

Why Cognizant

• A career in one of the largest and fastest growing IT services providers worldwide
• Ongoing support and funding with training and development plans
• A highly competitive benefits and salary package
• Opportunity to work for leading global companies