Senior Service Owner: Strategy to Delivery (Hybrid, Brugge)

Pauwels Consulting; Sint-Pieters; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Pauwels Consulting is seeking a Senior Service Owner to bridge business, customers, and IT. You will translate market needs into service opportunities, build business cases, and lead cross-functional initiatives from concept to realization. You will monitor scope, budget, and timing while aligning stakeholders across business and IT. Fluency in Dutch and English is required.

Location: Brugge, Belgium. Working model: Hybrid. Start: ASAP. Contract: open to permanent or freelance arrangements.

Qualifications

• 8+ years of experience in service development, product development, or service design.
• Extensive experience managing the full lifecycle from market research and concept development to business case execution.
• Proven track record in environments requiring close business and IT alignment.
• Strong financial acumen with experience in budgeting, investment analysis, and cost-benefit evaluation.
• High level of IT affinity to interface with technical product teams without requiring developer-level skills.
• Advanced stakeholder management and negotiation capabilities in complex organizational structures.
• Strategic and conceptual thinking with a pragmatic, hands-on approach to delivery.
• Proactive and solution-oriented.
• Fluent in Dutch and English.

Responsibilities

• Translate market and customer needs into opportunities for new or improved service offerings.
• Develop comprehensive business cases to evaluate financial feasibility and strategic alignment.
• Define strategic priorities and investment focus areas for the service portfolio.
• Lead service initiatives from conceptual design through to concrete realization with cross-functional teams.
• Monitor scope, budget, and timing while aligning business and IT stakeholders.
• Create broad support for new initiatives by connecting diverse interests and managing complex stakeholder environments.

Skills

Strategic thinking

Stakeholder management

IT affinity

Budgeting

Investment analysis

Cost-benefit evaluation

Cross-functional collaboration

Negotiation

Job description

Pauwels Consulting is seeking a Senior Service Owner to bridge business, customers, and IT. You will translate market needs into service opportunities, build business cases, and lead cross-functional initiatives from concept to realization. You will monitor scope, budget, and timing while aligning stakeholders across business and IT. Fluency in Dutch and English is required.

Location: Brugge, Belgium. Working model: Hybrid. Start: ASAP. Contract: open to permanent or freelance arrangements.