Senior Salesforce Functioneel Consultant | Valantic

Cooder; Mortsel; Hybride; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Gross salary

Holiday pay

Company car or mobility plan

Hospitalization insurance

Résumé du poste

Valantic in Belgium seeks an experienced Functional Salesforce Consultant to lead CRM initiatives and transformations for customer projects. You will guide discovery workshops, capture requirements, and drive functional deliverables bridging business and IT.

You will thrive in a collaborative team, stay ahead of Salesforce trends, and contribute to a growing CoE that delivers end-to-end CRM solutions. The role offers a flexible hybrid work setup across Antwerp, Aalst or Hasselt with

Qualifications

• Min. experience of 5 years in consulting and business analysis.
• Lead discovery workshops and gather requirements.
• Bridge between business and IT to deliver functional deliverables.

Responsabilités

• Lead requirements gathering workshops and define CRM roadmaps.
• Perform fit-gap analysis and assess customer needs.
• Act as bridge between business and IT to drive project delivery.
• Lead discovery workshops and help create CRM roadmaps.
• Communicate clearly with project team and customer.
• Be part of Salesforce CoE and lead in cloud or industry areas.
• Stay up-to-date with Salesforce trends and best practices.

Connaissances

Team player

Problem solver

Communication skills

Salesforce knowledge

CRM experience

Formation

Bachelor/Master degree

Outils

Salesforce clouds

Agentforce

Data Cloud

Description du poste

Are you an experienced Salesforce Consultant or Specialist, looking for the next step in your career where you can be challenged further? Do you live in the Antwerp, Aalst, or Hasselt area? And would you like to work more as part of a team? Then read on!

The listing

As a Functional Salesforce Consultant with min. 6 years of experience in consulting and business analysis, you will be part of our Salesforce Center of Excellence. Because of your strong analytical & leadership skills, you are able to guide Salesforce implementation from the functional side. Your job will consist of a combination of tasks such as leading discovery workshops (defining CRM roadmaps), leading requirements gathering workshops, (fit-gap) analysis, backlog refinement and help with testing where needed.

You will work within a team of colleagues and customers to improve the digital processes of the companies we’re working for and will play a vital role between business and IT to clarify the business needs, implement them and support them further during the projects. Teamwork, commitment and good communication are vital for bringing the project to a successful conclusion!

Your job will be challenging; CRM is an ever evolving and very innovative concept. The big CRM platforms like Salesforce innovate at a high pace, which requires all of our people to stay on top of the latest trends and evolutions (Agentforce for example). At valantic you will have the opportunity to jump on that train and keep your skills up to date at all times.

Responsibilities

• Leading requirements gathering workshops
• (Fit-gap) analysis and assessment of the customer’s needs
• Being the bridge between business and IT and help create functional deliverables to drive projects to completion
• Leading discovery workshops and help create CRM roadmaps
• Communicating clearly with your project team (including your customer)
• Being part of the Salesforce CoE and taking the lead (or becoming the Subject Matter Expert) in an area of your interests (cloud or industry)
• Learning and staying on top of the Salesforce platform
• Being present within the Salesforce communities to grow your personal knowledge and increase our company’s visibility
• Being open and giving feedback for the improvement of our internal processes

Requirements

• Bachelor’s degree, university degree or master’s degree (preferred, but not necessary in Business, Economics or Marketing).
• Min. experience of 5 years.
• Team player, can work in a flexible and independent manner, problem-solver
• Has an interest in customer data and processes, which you will use to develop functional implementation plans in a CRM environment
• Prior experience with Salesforce clouds such as Sales Cloud, Service Cloud, or Marketing Cloud.
• Knowledge of Agentforce, Health Cloud, and/or Data Cloud is a plus.
• Pro‑active and strong communicative skills (NL, EN)
• Driven, motivated, passionate, and committed
• Eager to learn and stay on top of latest Salesforce trends
• Work in a methodical and evidence-based approach
• Willingness to take initiative and ability to adapt

Arbeidsvoorwaarden

As a modern company, we value the well-being of our employees and want them to have a good balance between their career and personal life. We offer our employees a personal career path in an inspiring and fun environment. The compensation package is in line with our culture, where reward & recognition is both based on the company and the individuals’ growth. It contains the following:

• Attractive gross salary
• Variable salary (based on individual and company criteria)
• Holiday pay, 13th month
• Net allowance, meal vouchers
• Company car or mobility plan, laptop, mobile subscription
• Hospitalization insurance & Group insurance
• 32 holidays: 20 regular holidays, 40-hour work week with 12 compensation holidays
• An inspiring work environment with professional and involved colleagues
• Opportunity to continuously learn, grow and develop your career. Aside from this we also provide a lot of indirect benefits (e.g. year end gifts, team building activities, yearly skitrip, …). The variable salary can be used for bike leasing, additional insurances, discount cards, etc

About Valantic

At valantic, customer experience means impressing end customers along the entire customer journey. As expert in customer experience, we can help companies design and implement custom solutions that leverage the latest technologies and best practices to improve customer satisfaction and drive business growth. From implementation to customization, integration, and support, we provide end-to-end solutions tailored to the unique business needs of companies.

We have offices in Mortsel, Hasselt (Corda Campus) & Aalst. We are flexible in working location depending on both customer, company and personal needs.

• Founded in 2012
• Present in the sector of Computersoftware.
• The average age is 32.
• Currently working in 3 offices.