Senior Platform Reliability Engineer - Incident Response

Editx; Diegem; On-site; EUR 65,000 - 90,000; Full time

Job summary

ILIAS is seeking a CARE Platform Operations Engineer to ensure mission-critical environments stay operational. You will work where infrastructure, applications, releases and customer service operations intersect, resolving technical challenges and contributing to improvements through automation and proactive problem-solving.

You will focus on reducing recurring issues, improving operational standards, and guiding technical decisions to move support toward a structured, predictable approach,

Responsibilities

• Handle technical escalations, including critical incidents and platform defects, with specialist input for complex cases.
• Analyze root causes across infrastructure, applications, databases, cloud, security and network layers, translating findings into preventive actions.
• Improve service reliability by identifying technical debt, incident trends, and supporting resilience testing.
• Validate and execute complex releases and changes, including deployment process improvements and risk reduction through automation.
• Increase efficiency by expanding automation, monitoring, observability, and infrastructure as code practices.
• Collaborate with Operations, Product Engineering, Support, customers and partners, including occasional travel for platform implementations.

Job description

ILIAS is seeking a CARE Platform Operations Engineer to ensure mission-critical environments stay operational. You will work where infrastructure, applications, releases and customer service operations intersect, resolving technical challenges and contributing to improvements through automation and proactive problem-solving.

You will focus on reducing recurring issues, improving operational standards, and guiding technical decisions to move support toward a structured, predictable approach,