Senior Operations Support Engineer

SmartRecruiters, Inc.; Brussel; Sur place; EUR 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Comprehensive health insurance

Meal allowance (Ticket Restaurant)

Learning and development opportunities

Collaborative culture

Résumé du poste

Arηs Group, Part of Accenture, is looking for a Senior Operations Support Engineer for one of its clients, a European agency operating large-scale digital services. The role focuses on managing complex incidents, leading root cause analyses, defining monitoring strategies and supporting deployments across infrastructure, middleware and application teams in multi-vendor, international environments.

You will contribute to automation and produce operational insights to improve reliability.

Qualifications

• Minimum 7 years of experience in enterprise operations and application support.
• Strong expertise in incident, problem and change management.
• Experience supporting containerized and cloud-native environments.
• Excellent analytical and troubleshooting skills.
• Strong communication and stakeholder coordination abilities.
• Experience in international and multi-vendor environments.

Responsabilités

• Manage complex incidents affecting mission-critical applications and services.
• Lead root cause analysis and coordinate corrective and preventive actions.
• Define monitoring strategies and performance baselines.
• Support deployments, releases and operational readiness activities.
• Coordinate troubleshooting efforts across infrastructure, middleware and application teams.
• Contribute to automation initiatives and operational excellence.
• Produce operational reports, performance analyses and improvement recommendations.

Connaissances

Incident management

Problem management

Change management

Analytical & troubleshooting

Stakeholder coordination

International / multi-vendor

Outils

Git/GitHub

ServiceNow

Kafka

API Gateways

Scripting

Description du poste

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.

Arηs Group was acquired by Accenture in July 2024.

Job Description

Arηs Group, Part of Accenture, is looking for a Senior Operations Support Engineer for one of its clients, a European agency operating large-scale digital services.

Role & Responsibilities

• Manage complex incidents affecting mission-critical applications and services.
• Lead root cause analysis and coordinate corrective and preventive actions.
• Define monitoring strategies and performance baselines.
• Support deployments, releases and operational readiness activities.
• Coordinate troubleshooting efforts across infrastructure, middleware and application teams.
• Contribute to automation initiatives and operational excellence.
• Produce operational reports, performance analyses and improvement recommendations.

Qualifications

Your Profile

• Minimum 7 years of experience in enterprise operations and application support.
• Strong expertise in incident, problem and change management.
• Experience supporting containerized and cloud-native environments.
• Excellent analytical and troubleshooting skills.
• Strong communication and stakeholder coordination abilities.
• Experience in international and multi-vendor environments.

Technical Skills

• Git/GitHub
• ServiceNow or equivalent ITSM tools
• Kafka/Event Streaming platforms
• API Gateways and Integration Platforms
• Scripting and automation

Additional Information

• We value your contribution, which is why we offer a competitive and attractive salary package.
• Your wellbeing is our priority - from day one, you are covered by a comprehensive health insurance plan.
• Benefit from a convenient meal allowance provided through a ticket restaurant card.
• Take part in impactful projects that make a difference at both the national and European level.
• Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
• Join a collaborative culture where we regularly celebrate achievements and milestones together.

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