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Spektrum is seeking an ESOC Engineer to join our NATO-focused operations team in Mons, Belgium. You will manage daily network operations, incidents, and changes, while optimizing performance across enterprise environments.
Applicants should have CCNP certification and 7+ years of hands-on experience in enterprise network engineering, with strong routing and switching skills (BGP, OSPF, STP) and experience using Splunk for monitoring and dashboards.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise’s: NATO International Civilians (NIC)’s, Military (Mil), and Interim Workforce Consultants (IWC)’s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
ESOC Engineer, Enterprise Service Operations Centre Level 2 network support;
Manage daily network operations, ticketing, incidents, work orders,changesand problem management.
Network Optimization, capacity planning, upgrades, and lifecycle activities across enterprise environments;
Configure,optimize, and troubleshoot routing and switching protocols including BGP, OSPF, and STP;
Monitor network health using CA Spectrum and Splunk and other monitoring platforms; create dashboards, alerts, and operational reports;
Analyzelogs and telemetry data to proactivelyidentifyrisks, incidents, and performance issues;
Improve operational efficiency through automation of configuration management, backups, and change validation;
Utilize network monitoring tools to track availability, latency, bandwidth, and device health;
Lead incident response for critical outages, coordinate stakeholders, and restore services within SLA targets;
Serve as the senior technical escalation point for complex network issues and strategic initiatives;
Maintainaccuratedocumentation, standards, and operational procedures for the network environment
Minimum CCNP certification (Enterprise or equivalent advanced networking certification).
7+ years of hands‑on experience in enterprise network engineering and operations.
Strongexpertisein routing and switching (BGP, OSPF, STP).
Experience with Splunk for monitoring, log analysis, troubleshooting, dashboards, and alerting.
Hands-on knowledge of network monitoring tools.
Experience with incident management, root cause analysis, and major outage resolution.