Senior IT Resilience & Disaster Recovery Officer

ITS Group Benelux; Belgique; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hospitalization insurance

Group insurance

Dental insurance

20 days statutory vacations

Company car with national fuel card

Mobility package

Internet €40/month

Training plan

Regular teambuilding

Job summary

ITS Group Benelux is seeking a Senior IT Resilience & Disaster Recovery Officer to govern IT continuity, coordinate DR exercises and align application data with continuity requirements within a large banking environment.

The role focuses on governance, process management, BIA/AIA coordination and data quality across ~1,600 applications, with preference for banking/regulatory experience and English proficiency.

Qualifications

• Solid understanding of IT Service Continuity, IT Resilience and Disaster Recovery principles.
• Good knowledge of IT continuity governance, processes and procedures.
• Understanding of Business Impact Analysis (BIA) and Application Impact Analysis (AIA).
• Knowledge of application criticality levels and associated continuity requirements.
• Experience coordinating or monitoring Disaster Recovery testing activities.
• Strong analytical skills and ability to manage application‑related data.
• Proficiency in Microsoft Excel for data tracking and reporting.
• Experience coordinating multiple stakeholders and following up on operational activities.

Responsibilities

• Govern IT continuity governance and ensure compliance with policies and procedures.
• Coordinate BIA and AIA reviews with Application Owners and document continuity alignment.
• Plan and monitor Disaster Recovery exercises; manage deadlines and action closures.
• Maintain and improve continuity documentation, runbooks and related runbooks.
• Track and report continuity risk indicators and dashboard metrics for governance.
• Collaborate with IT teams, application owners and stakeholders across regions.

Skills

IT continuity

IT resilience

Disaster Recovery

BIA/AIA

Stakeholder management

Excel / data analysis

Application portfolio mgmt

Governance

Tools

ServiceNow

Rally

Excel

Job description

Senior IT Resilience & Disaster Recovery Officer

Great assignments await you with our key account clients in rich and varied environments

We are looking for a Senior IT Resilience & Disaster Recovery Officer to support the governance, coordination and monitoring of IT continuity and disaster recovery activities within a large banking environment.

The consultant will ensure that critical applications comply with established continuity requirements, procedures and recovery standards.

The role involves managing application continuity information, coordinating disaster recovery exercises, monitoring risk indicators and collaborating closely with Application Owners and IT stakeholders.

The ideal candidate combines strong IT continuity knowledge, analytical skills, excellent organisational abilities and a proactive approach to stakeholder management.

This is primarily a governance and coordination role rather than a hands‑on technical infrastructure recovery position.

IT Continuity Governance & Process Management

Ensure proper implementation and compliance with IT continuity policies, processes and procedures.

Understand the relationships between Business Continuity, IT Resilience and Disaster Recovery processes.

Contribute to the interpretation, maintenance and continuous improvement of continuity procedures.

Identify compliance gaps and coordinate corrective actions with relevant stakeholders.

Business Impact Analysis (BIA) & Application Impact Analysis (AIA)

Coordinate and monitor periodic BIA and AIA reviews with Application Owners.

Ensure application changes are properly documented, justified and reflected in continuity documentation.

Verify alignment between application criticality levels and associated continuity requirements.

Monitor documentation completeness, accuracy and compliance with internal standards.

Maintain and monitor application continuity information across a portfolio of approximately 1,600 applications.

Manage Excel-based application portfolios, including continuity levels, changes and related information.

Analyse data relationships, identify inconsistencies and ensure data quality.

Compare and reconcile application continuity information between Excel and ServiceNow.

Support the progressive transition of continuity information and processes towards ServiceNow.

Disaster Recovery Testing & Exercise Coordination

Plan, coordinate and monitor application‑level Disaster Recovery exercises.

Identify applications requiring testing based on their criticality, previous test dates and continuity requirements.

Proactively contact Application Owners to anticipate upcoming testing deadlines.

Ensure necessary change requests and exercise authorisations are properly prepared.

Monitor testing completion, identify overdue exercises and follow up on corrective actions.

Support coordination of local and regional Disaster Recovery exercises when required.

Monitor IT continuity risk indicators and compliance dashboards.

Identify critical applications that do not meet required testing frequencies.

Track outstanding actions, testing deadlines and continuity‑related risks.

Contribute to reporting for IT management and relevant governance stakeholders.

Support continuous improvement of monitoring and reporting processes.

Continuity Documentation & Runbooks

Understand and monitor application recovery procedures and continuity documentation.

Ensure recovery documentation is maintained and aligned with application requirements.

Collaborate with relevant teams regarding application‑level Continuity Runbooks and Master Runbooks.

Support documentation reviews and improvements.

You have the following skills

Must Have

Solid understanding of IT Service Continuity, IT Resilience and Disaster Recovery principles.

Good knowledge of IT continuity governance, processes and procedures.

Understanding of Business Impact Analysis (BIA) and Application Impact Analysis (AIA).

Knowledge of application criticality levels and associated continuity requirements.

Experience coordinating or monitoring Disaster Recovery testing activities.

Strong analytical skills and ability to manage application‑related data.

Good proficiency in Microsoft Excel, including data analysis, tracking and reporting.

Experience coordinating multiple stakeholders and following up on operational activities.

Strong organisational skills and ability to manage multiple priorities simultaneously.

Professional proficiency in English.

Nice to Have

Previous experience within banking, financial services or another regulated environment.

Experience with ServiceNow, particularly application data management and IT continuity processes.

Experience managing large application portfolios.

Knowledge of IT Risk Management and continuity‑related risk indicators.

Experience creating or maintaining dashboards, KPIs and compliance reports.

Familiarity with Continuity Runbooks and Master Runbooks.

Experience coordinating local or regional Disaster Recovery exercises.

Knowledge of IT Change Management processes.

Familiarity with Agile working environments and tools such as Rally.

Understanding of regulatory or industry frameworks related to operational resilience, such as DORA or ISO 22301.

Soft Skills

Excellent communication and stakeholder management skills.

Strong organisational and prioritisation abilities.

Analytical mindset and attention to detail.

Proactive, structured and solution‑oriented approach.

Flexibility and willingness to adapt to changing processes and tools.

Ability to work independently and collaboratively.

Strong willingness to learn and continuously develop new skills.

Positive attitude and ability to work effectively in a multicultural team.

Languages

English: Professional proficiency — mandatory, as it is the primary working language.

French: An asset.

Dutch: An asset.

Working Environment

International banking environment.

Collaboration with Application Owners, IT teams and continuity stakeholders.

Excel, ServiceNow and internal monitoring tools.

Agile task management tools, including Rally.

Hybrid working arrangements, subject to team agreements.

• You have at least 7 years of professional experiences in IT
• If you are at least fluent in FR/ENG or NL/ENG it’s best
• You’re eager to learn, motivated and curious

Advantages

• Hospitalization insurance (partner/children incl.)
• Group insurance
• Dental insurance (partner/children included)
• 20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
• 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
• Representation fee net per month.
• Internet fee of € 40 per month.
• Company car with national fuel card OR Public transport reimbursed OR mobility package.
• Daily fee of 5.50€ net /day provided.
• Subscription GSM unlimited calls for Belgium (ITS subscription)
• Training plan (e-learning - certification at ITS charge)
• Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
• Regular follow-up (every 3 to 6months depending on your needs/will)
• Regular teambuilding to meet-up and have fun (every 3 months more or less)
• Flexibility and trust
• Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
• Co-optation system because sharing is caring!
• 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
• Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
• Package proposal so we all agree beforehand.
• Your CV is sent to the different clients you’ve agreed to, to find the best mission for you!

For more than 25 years, ITS Group has been a French ESN specializing in digital transformation, employing around 1,400 employees across 8 agencies in France and 1 in Belgium.

Our expertise: IT infrastructure & operations, cloud & managed services, mobility, workstations & networks, strategy, consulting & AMO, cybersecurity, development of business applications.

ITS Group places its CSR commitment at the heart of its concerns by developing sustainable and responsible digital technology and by promoting the professional and personal development of its employees.