IT Incident Response Lead — Service Uptime & Recovery

WLG; Eigenbrakel; On-site; EUR 52,000 - 76,000; Full time

Job summary

WLG, a multinational defence IT organisation near Brussels, is seeking an incident management coordinator to oversee communications and information services. You ensure incidents are handled promptly, problems are prevented from recurring, and stakeholders stay informed.

Fully on site with occasional trips to Mons, the role emphasizes coordinating incident resolution to SLA targets, driving collaboration among engineering teams, and maintaining continuity plans.

Qualifications

• Experience coordinating incident resolution in IT service operations, working to SLA targets.
• A structured, analytical approach to problem solving, and good judgement about when to upscale.
• Broad experience with telecommunications and information systems, in traditional and deployed settings.
• Comfort in demanding customer-facing roles.
• Very good English, written and spoken; French is a plus.
• A bachelor's degree in a related field, or equivalent experience.

Responsibilities

• Prioritising and diagnosing incidents, driving them to resolution within the SLA and escalating whatever cannot wait.
• Getting engineering teams and resolver groups working together so services come back quickly.
• Investigating recurring problems, agreeing fixes and preventive measures, and spotting trends.
• Maintaining continuity and recovery plans and helping run continuity exercises.
• Carrying out risk assessments for smaller systems and suggesting countermeasures.
• Keeping stakeholders informed, collecting their feedback, and briefing staff on service standards.

Skills

Incident resolution coordination

Analytical problem solving

Telecommunications experience

Customer-facing experience

English proficiency

French language (plus)

Education

Bachelor's degree or equivalent experience

Job description

WLG, a multinational defence IT organisation near Brussels, is seeking an incident management coordinator to oversee communications and information services. You ensure incidents are handled promptly, problems are prevented from recurring, and stakeholders stay informed.

Fully on site with occasional trips to Mons, the role emphasizes coordinating incident resolution to SLA targets, driving collaboration among engineering teams, and maintaining continuity plans.