Senior Infrastructure Delivery Lead: AI-Driven Cloud

Accenture Belgium; Brussel; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

13th month + holiday allowance

Laptop and smartphone

Hospitalisation insurance

Flexibility and work-life balance

Training & learning opportunities

Green mobility program

Employee shares purchase plan

Eco-cheques

Job summary

Accenture Belgium seeks a Senior Infrastructure Service Delivery Lead to own end-to-end delivery of complex IT infrastructure managed services for strategic clients. You will drive performance, governance and continuous improvement while embedding AI-first delivery practices across cloud, data centre, network and digital workplace.

You will lead a multi-disciplinary team, manage budgets and vendor governance, and ensure compliance with security and regulatory requirements.

Qualifications

• Experience delivering IT infrastructure managed services across multi-technology environments.
• Strong ITIL4 knowledge and enterprise service-management tooling.
• Proven leadership of distributed infrastructure teams and client executive reporting.
• Solid financial acumen with budgeting and P&L awareness.

Responsibilities

• Own end-to-end delivery of IT infrastructure managed services across data centre, cloud, network and end-user computing.
• Interface with client CxOs on performance, escalations and strategic reviews.
• Develop and coach a team of infrastructure professionals focused on accountability and improvement.
• Define and enforce SLA/OLA across all infra towers and CSI plans.
• Lead service reviews, executive reporting and improvement roadmaps.
• Drive cloud adoption, automation and AIOps integration; manage incidents, changes and ITIL processes.

Skills

ITIL 4 service management

Cloud infrastructure

Data centre operations

CxO stakeholder management

Financial management

Leadership

Vendor governance

Automation & AI familiarity

Problem solving

Education

ITIL 4 – Managing Professional or SL

Cloud architecture certification

PMP or PRINCE2 Practitioner

ServiceNow Certified Implementation Specialist

ISO 20000 Lead Auditor/Implementer

Tools

ServiceNow

Dynatrace

Datadog

New Relic

Ansible

ServiceNow Flow Designer

Job description

Accenture Belgium seeks a Senior Infrastructure Service Delivery Lead to own end-to-end delivery of complex IT infrastructure managed services for strategic clients. You will drive performance, governance and continuous improvement while embedding AI-first delivery practices across cloud, data centre, network and digital workplace.

You will lead a multi-disciplinary team, manage budgets and vendor governance, and ensure compliance with security and regulatory requirements.