Senior Infra Service Delivery Lead - AI & Automation

Accenture PLC; Brussel Hoofdstad; Hybrid; EUR 110,000 - 140,000; Full time

Benefits offered by this job

13th month + holiday allowance

Holidays 20 + 12

Laptop and smartphone

Hospitalization insurance

Flexibility

Bonus program

Training & learning opportunities

Green mobility program

Flexrewards

Discount program

Employee shares purchase plan

Eco-cheques

Job summary

Accenture is seeking a Senior Infrastructure Service Delivery Lead in Belgium to own end-to-end delivery across data centre, cloud, network, and end-user computing. You will act as the primary client interface for performance, lead a team of professionals, and drive automation and AI-powered improvements.

You will oversee SLA/OLA compliance, executive reporting, and CSI initiatives, contributing to pre-sales support and contract negotiations while ensuring adherence to security and regulatory

Qualifications

• Extensive experience managing IT infrastructure managed services in multi-technology environments.

Responsibilities

• Own end-to-end delivery of IT infrastructure managed services: data centre, cloud, network, and end-user computing.
• Act as the primary stakeholder interface for service performance, escalations, and strategic reviews with client CxOs.
• Manage and develop a team of infrastructure service specialists, fostering a culture of accountability and continuous improvement.
• Define, monitor, and enforce SLA/OLA compliance across all infrastructure service towers.
• Lead regular service reviews, prepare executive reports, and present service performance and improvement roadmaps.
• Drive service transformation initiatives: cloud adoption, automation, and AIOps integration.
• Oversee incident, problem, and change management processes, ensuring ITIL best practices are embedded.
• Manage service delivery financials: budgeting, cost-to-serve modelling, and value-leakage identification.
• Lead vendor and third-party service provider governance, escalation management, and performance reviews.
• Define and implement Continuous Service Improvement Plans (CSI) based on client feedback and performance analytics.
• Contribute to new business pursuits: pre-sales support, solution design, and contract negotiations.
• Ensure compliance with security policies and regulatory requirements (DORA, NIS2) and audit obligations.

Skills

ITIL 4

ITSM tooling

Cloud infra

Data centre ops

Networking

CxO communication

Budgeting

Leadership

Vendor governance

Problem solving

Tools

ServiceNow

Dynatrace

Datadog

New Relic

Ansible

Flow Designer

Job description

Accenture is seeking a Senior Infrastructure Service Delivery Lead in Belgium to own end-to-end delivery across data centre, cloud, network, and end-user computing. You will act as the primary client interface for performance, lead a team of professionals, and drive automation and AI-powered improvements.

You will oversee SLA/OLA compliance, executive reporting, and CSI initiatives, contributing to pre-sales support and contract negotiations while ensuring adherence to security and regulatory