Senior Helpdesk Engineer - Windows, AD & ITIL Expert

Appsierra Group; Vilvoorde; Sur place; EUR 36 000 - 52 000; Plein temps

Résumé du poste

Appsierra Group is seeking a Helpdesk Support Engineer to join our team in Belgium. You will handle call and mail intake, provide 1st and 2nd line support for Windows 10/11 environments, and manage tickets in the helpdesk system according to defined processes.

The role requires ITIL certification, strong networking basics (TCP/IP, VLANs, VPN), and fluency in Dutch, French and English. Familiarity with Microsoft 365 and Active Directory is essential, with optional VMware and VoIP experience a

Qualifications

• 5+ years experience with Windows 10/11 (configuration and troubleshooting).
• Proficiency with Microsoft Office 365 and Active Directory.
• ITIL certification required.
• Strong knowledge of TCP/IP, VLANs, Wi‑Fi, 802.1x, and VPN technologies.

Responsabilités

• Handle call and mail intake for IT support.
• Provide 1st and 2nd line support for Windows 10/11 environments.
• Create, update, and close tickets in the helpdesk tool.
• Execute technical actions according to established processes and checklists.
• Manage user accounts and permissions in Active Directory.
• Troubleshoot hardware, network, and VoIP related issues.
• Maintain ITIL procedures and adhere to SLAs.
• Support Wi‑Fi, VPN, and basic videoconferencing setups.

Connaissances

Windows 10/11 troubleshooting

ITIL knowledge

Multilingual communication (Dutch/Fre

Formation

ITIL Certification

Outils

Active Directory

Microsoft 365

Description du poste

Appsierra Group is seeking a Helpdesk Support Engineer to join our team in Belgium. You will handle call and mail intake, provide 1st and 2nd line support for Windows 10/11 environments, and manage tickets in the helpdesk system according to defined processes.

The role requires ITIL certification, strong networking basics (TCP/IP, VLANs, VPN), and fluency in Dutch, French and English. Familiarity with Microsoft 365 and Active Directory is essential, with optional VMware and VoIP experience a