Senior Consultant Strategy & Transformation – Customer & Sales

BDO Belgium; Zaventem; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working hours

BDO Academy training

Job summary

BDO Belgium is seeking a Senior Consultant – Customer & Sales to help financial institutions rethink how they serve clients. You’ll analyze and optimize sales and distribution models, develop sales excellence initiatives, and support transformation programmes across branches, agents and digital channels.

In this role you’ll collaborate with Dutch, French and English speaking teams, shape customer journeys, and contribute to operating models with a pragmatic, hands-on approach.

Qualifications

• Master’s degree with 2–5 years of experience in commercial, sales, strategy or transformation domains.
• Topic areas include distribution, sales performance and customer journeys.
• Fluency in Dutch, French and English.
• Demonstrates initiative with fresh ideas and an open mindset.
• Analytical and structured approach with attention to detail.

Responsibilities

• Analyse and optimise sales and distribution models across branches, relationship managers, agents, brokers, remote teams, and digital channels.
• Develop sales excellence initiatives such as customer journey improvements, frontline enablement, and commercial steering.
• Support commercial transformation programmes from discovery to delivery, including stakeholder engagement and organisational change.
• Create actionable insights based on commercial data (volumes, conversion, funnel efficiency, productivity).
• Collaborate closely with customer-facing teams to understand needs, challenges and opportunities.
• Contribute to the redesign of operating models, governance, roles, incentives or performance measurements.
• Work in an agile or hybrid delivery mode, bringing structure, clarity and communication.

Skills

Dutch

French

English

Analytical mindset

Structured approach

Initiative

Education

Master’s degree

Job description

Do you have a passion for commercial transformation, sales excellence and customer experience?

Do you enjoy working in a warm, hands‑on and professional environment where you can help financial institutions rethink how they serve their clients?

Make your career count as a Senior Consultant – Customer & Sales at BDO!

How you make it count

As a Senior Consultant in our Customer & Sales team, you support banks and insurers in strengthening their commercial performance, redesigning their distribution networks and improving both customer and employee journeys. You combine analytical thinking with practical implementation, helping clients move from strategy to execution.

A week in your role might look like this:

• Analyse and optimise sales and distribution models across branches, relationship managers, agents, brokers, remote teams, and digital channels.
• Develop sales excellence initiatives such as customer journey improvements, frontline enablement, and commercial steering.
• Support commercial transformation programmes, from discovery to delivery, including stakeholder engagement and organisational change.
• Create actionable insights based on commercial data (volumes, conversion, funnel efficiency, productivity).
• Collaborate closely with customer‑facing teams to understand their needs, challenges and opportunities.
• Contribute to the redesign of operating models, governance, roles, incentives or performance measurements.
• Work in an agile or hybrid delivery mode, bringing structure, clarity and communication.

You play a key role in shaping how financial institutions serve their customers and strengthen their commercial engines.

What do you bring to the table?

• You hold a Master’s degree with 2–5 years of experience in commercial, sales, strategy or transformation domains.
• You are motivated to work on topics such as distribution, sales performance, and customer journeys.
• You speak Dutch, French and English fluently.
• You bring initiative, fresh ideas and an open mindset.
• You have an analytical and structured approach with an eye for detail.

What do we bring to the table?

• Culture: you will join a team of experts who encourage respect, diversity and teamwork
• Development: you decide the direction of your career, and we support you where necessary.
• Impact: from day 1 you will be given responsibility, with support from your team.
• Growth: you get access to a whole range of training courses through our BDO Academy.
• Network: you can work on different projects and clients, across business practices.
• Flexibility: you choose where you work with flexible working hours.
• Wellbeing: your physical and mental health is important to us.
• Proximity: you work in an open culture, so feel free to speak to anyone, at any level.
• Salary: you receive a competitive salary package with interesting benefits.
• Sustainability: you work within a company with an integrated sustainability policy.