Financial Services - Customer & Sales Consultant Junior (sept. 2027)

BDO Belgium; Zaventem; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Culture

Development

Impact

Growth

Career Path

Network

Flexibility

Wellbeing

Proximity

Salary

Sustainability

Job summary

BDO Belgium is seeking a Graduate Consultant FS – Customer & Sales to help financial institutions improve how they attract, advise, serve, and retain customers. You will work alongside relationship managers, advisors, brokers, and sales teams across multiple banking and insurance channels, building strong FS expertise.

You will develop hands-on consulting skills within commercial banking environments, shaping customer journeys, digital sales capabilities, and distribution effectiveness while

Qualifications

• Master's degree in Business Engineering, Economics, Commercial Sciences, Finance, Marketing, Management, or a related field.
• Fluent in Dutch and French, with a good command of English.
• Willingness to work with Financial Services clients across Belgium; based in Zaventem.

Responsibilities

• Support front-line commercial teams in achieving sales objectives and delivering an excellent customer experience across banking and insurance channels.
• Assist relationship managers, advisors, and brokers in preparing customer interactions, following up dossiers, identifying commercial opportunities, and supporting day-to-day customer servicing activities.
• Help customers navigate digital channels and self-service solutions, contributing to higher digital adoption, customer satisfaction, and seamless customer journeys.
• Analyze customer journeys and commercial processes to identify opportunities for improving customer experience, sales effectiveness, and operational efficiency.
• Gather business requirements and stakeholder insights through workshops, interviews, analyses, and interactions with front-line employees and customers.
• Contribute to customer & sales improvement initiatives by helping clients improve their customer experience, commercial performance, digital sales capabilities, customer journeys, and distribution effectiveness.
• Support the implementation of transformation initiatives by coordinating activities, preparing deliverables, and working closely with project and program managers.
• Build Financial Services expertise across customer segments and products such as daily banking, payments, lending, investments, and life or non-life insurance.

Skills

Commercial Flair

Customer-Centric Mindset

Investing & Wealth Creation interest

Analytical Skills

Entrepreneurial Mindset

Dutch language

French language

English language

Mobility

Education

Master's degree in Business Engineering, Economics, Commercial Sciences, Finance, Marketing, Management, or a related field

Job description

Are you passionate about customers, sales, and creating exceptional customer experiences within the Financial Services sector? Do you want to gain hands‑on experience within commercial banking and insurance environments while developing your consulting skills? If you have commercial flair, a customer‑first mindset, and the ambition to grow into Customer & Sales Transformation, then this role is for you! Become a Graduate Consultant FS – Customer & Sales at BDO!

What will you be doing?

As a Graduate Consultant FS – Customer & Sales, you will help financial institutions improve how they attract, advise, serve, and retain customers. You will gain hands‑on experience within commercial environments, working alongside relationship managers, advisors, brokers, and sales teams across various customer segments and distribution channels, including retail, affluent, private, business, and commercial banking. While building a strong understanding of customer needs and commercial realities, you will gradually contribute to projects that help financial institutions improve their customer experience, commercial effectiveness, digital sales capabilities, and customer journeys across physical and digital channels. Join us at BDO, where commercial excellence meets transformation!

In this role, you will:

• Support front-line commercial teamsin achieving their sales objectives and delivering an excellent customer experience across banking and insurance channels.
• Assist relationship managers, advisors, and brokersin preparing customer interactions, following up customer dossiers, identifying commercial opportunities, and supporting day‑to‑day customer servicing activities.
• Help customers navigate digital channels and self‑service solutions, contributing to higher digital adoption, customer satisfaction, and seamless customer journeys.
• Analyze customer journeys and commercial processesto identify opportunities for improving customer experience, sales effectiveness, and operational efficiency.
• Gather business requirements and stakeholder insightsthrough workshops, interviews, analyses, and interactions with front‑line employees and customers.
• Contribute to customer & sales improvement initiatives by helping clients improve their customer experience, commercial performance, digital sales capabilities, customer journeys, and distribution effectiveness.
• Support the implementation of transformation initiativesby coordinating activities, preparing deliverables, and working closely with project and program managers.
• Build Financial Services expertiseacross customer segments and products such as daily banking, payments, lending, investments, and life or non‑life insurance.

What do you bring to the table?

This job is definitely for you if you bring:

• Commercial Flair:You enjoy working with customers, building relationships, and understanding what drives commercial success.
• Customer-Centric Mindset: You are genuinely interested in customer needs, customer experience, and customer behavior. You are motivated by helping customers achieve their goals and creating meaningful customer relationships.
• Interest in Investing & Wealth Creation: You are interested in investing, financial markets, and helping customers make informed financial decisions. A strong interest in investments, wealth management, or personal finance is considered a valuable asset.
• Master's Degree: You hold a master's degree in Business Engineering, Economics, Commercial Sciences, Finance, Marketing, Management, or a related field.
• First Commercial Exposure:You are eager to gain hands‑on experience in the commercial reality of Financial Services. A first experience in sales, customer‑facing roles, banking, insurance, business development, or Financial Services through an internship, student job, or extracurricular activity is a strong asset.
• Analytical Skills:You can structure problems, analyze information, and translate insights into practical recommendations.
• Entrepreneurial Mindset:You are proactive, take ownership, and enjoy working in dynamic environments.
• Language Proficiency:Fluent in Dutch and French, with a good command of English.
• Mobility:You are interested in working with Financial Services clients across Belgium and will be based in our Zaventem office.

These skills and experiences will help you build a strong commercial foundation and develop into a trusted Customer & Sales consultant within the Financial Services sector.

What do we bring to the table?

According to our own colleagues, it’s got something to do with the great team spirit and atmosphere within our organization and the focus on their well‑being... But hey, just take a look for yourself at what we got to offer:

• Culture:You will join a team of experts who encourage respect, diversity, and teamwork.
• Development:You gain a unique combination of commercial, industry, and consulting experience.
• Impact:From day 1 you will be given responsibility, with support from your team.
• Growth:You get access to a whole range of training courses through our BDO Academy.
• Career Path:You develop from hands‑on commercial experience into Customer & Sales Transformation consulting.
• Network: You can work on different projects and clients, across business practices.
• Flexibility: You choose where you work with flexible working hours.
• Wellbeing: Your physical and mental health is important to us.
• Proximity: You work in an open culture, so feel free to speak to anyone, at any level.
• Salary: You receive a competitive salary package with interesting benefits.
• Sustainability: You work within a company with an integrated sustainability policy.

#JT