Senior After-Sales Engineer - Precision Motion Integrations

Xeryon; Vlaams-Brabant; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Eco vouchers

Group insurance

Bicycle allowance

Direct impact on nano- positioning

Résumé du poste

Xeryon, a Leuven-based high-tech scale-up, is seeking a Senior After Sales Engineer to own customer integrations, troubleshoot mechatronic systems and act as the liaison between clients and R&D.

You will guide international clients through product setups, perform root-cause analysis, and contribute to product improvements while traveling up to 25%. This hands-on role requires strong technical acumen and excellent communication.

Qualifications

• Bachelor’s degree in Electronics, Automation, Mechatronics, or related field.
• 3 to 7+ years in a customer-facing technical role (e.g., Field Application Engineer, Technical Support Engineer, or After Sales Engineer).
• Hands-on experience with communication protocols such as UART, SPI, I²C, CAN, Modbus, TCP/IP, or industrial protocols.
• Demonstrated ability to write automated testing protocols using Python.
• Fluent in English; willingness to travel (Dutch proficiency a plus).

Responsabilités

• Guide international clients through complex product setups and configurations, with remote troubleshooting.
• Lead root-cause analysis and diagnostics for escalated issues; translate data into improvements.
• Collaborate with R&D to inform usability, stability and feature enhancements.
• Create documentation and training materials for clients and internal teams.

Connaissances

Python scripting

Embedded systems

Communication protocols

Customer-facing engineering

Root-cause analysis

English language

Formation

Bachelor's degree in Electronics, Automation, Mechatronics, or related field

Outils

UART

SPI

I²C

CAN

Modbus

TCP/IP

Description du poste

Xeryon, a Leuven-based high-tech scale-up, is seeking a Senior After Sales Engineer to own customer integrations, troubleshoot mechatronic systems and act as the liaison between clients and R&D.

You will guide international clients through product setups, perform root-cause analysis, and contribute to product improvements while traveling up to 25%. This hands-on role requires strong technical acumen and excellent communication.