Sales Team Lead – Department Coach & Customer Experience

SAIL; Belœil; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Employee rebates

Partner discounts

Training programs

Employee Assistance Program

Group insurance program

RRSP with employer contribution

3 weeks vacation

Sick days

Recognition program

Résumé du poste

SAIL Outdoors is seeking a Department Manager in Belgium to lead a dynamic team in a retail environment. You will guide customer service excellence, drive sales, and ensure the department meets its goals, while upholding company standards and policies. Join a fast-paced expedition culture and support the management team in daily operations.

You will mentor staff, implement training, and champion a customer-first approach, aligning with the store's strategic vision and growth plans.

Qualifications

• Experience leading a department in retail
• Strong customer focus and service orientation
• Ability to coach and motivate a sales team

Responsabilités

• Listen to customers and provide exceptional service
• Coach and empower the team in line with company vision
• Structure work to meet department objectives and standards
• Be the reference on policies and customer service standards
• Foster a selling and customer experience culture
• Support the Department Manager in their absence

Connaissances

Customer service

Sales leadership

Team coaching

Product knowledge

Adaptability

Change management

Description du poste

SAIL Outdoors is seeking a Department Manager in Belgium to lead a dynamic team in a retail environment. You will guide customer service excellence, drive sales, and ensure the department meets its goals, while upholding company standards and policies. Join a fast-paced expedition culture and support the management team in daily operations.

You will mentor staff, implement training, and champion a customer-first approach, aligning with the store's strategic vision and growth plans.