Sales Associate - OMEGA - Parttime

OMEGA SA; Brussel Hoofdstad; Sur place; EUR 32 000 - 38 000; Plein temps

Avantages offerts par ce poste

Hospital insurance

Meal vouchers

Ecocheques

Résumé du poste

OMEGA SA, the Brussels boutique brand of the Swatch Group, is seeking a Sales Associate to welcome clients and provide expert product guidance in a luxury setting. You will develop sales, maintain CRM data, and ensure the boutique reflects the high standards of the brand in a dynamic international team.

You will be engaged in customer service, stock handling, and ongoing product training, with opportunities for growth within the Swatch Group’s luxury network and brand training programs.

Qualifications

• Commercial and customer-oriented approach with a focus on long-term relationships.
• Experience in luxury retail or watchmaking is an asset.
• Strong communication skills with customers and colleagues.
• Willingness to participate in events and build a client network.

Responsabilités

• Advise customers on products and services to deliver a memorable experience.
• Achieve and exceed sales targets using training and product knowledge.
• Maintain stock, CRM data, and product onboarding in store systems.
• Uphold brand standards through impeccable presentation of self and products.
• Collaborate with team to ensure a selective luxury store environment.

Connaissances

Customer service

Sales mindset

Communication

Team player

Outils

CRM software

Inventory management

Description du poste

The Company

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

The Company

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

About OMEGA

OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA’s reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation.

Role overvieuw

For our boutique in Brussels, OMEGA is looking for a motivated Sale Associate (H/F/X) to strengthen its team. Join a dynamic brand embodying the values of excellence and tradition, within an international group. Pursuing your career in luxury watchmaking means benefiting from technical and personal training, designed to help you develop and strengthen your ability to offer excellent service to our customers.

Your Responsibilities

• Customer advice: As a Sales Associate (M/F/X), you will welcome and inform customers about our world and our various products and services, offering a complete and memorable experience. You will provide exceptional customer service at every opportunity, whether by mail, telephone or in person in the store. You are a true chameleon, adapting easily to each customer's culture and customs.
• Sales development: Achieve and exceed sales targets by leveraging your training and product knowledge.
• You ensure continuous training in new products and their specific features.
• Maintain an inspiring store environment that encourages purchases, and aim for an optimal customer experience.
• Customer needs analysis and loyalty: You identify the needs of each customer and draw up a file to better meet their expectations, both in the short and long term.
• Store enhancement: You contribute to the commercial attractiveness of the boutique in a luxury universe by ensuring the interior and exterior cleanliness of the premises. You ensure impeccable presentation of yourself and your products, in line with brand standards.
• Administrative follow-up: You are responsible for administrative follow-up, including day-to-day CRM and inventory management, as well as product integration.

Our offer

• A full-time, permanent contract (38.5 hours) offering stability and daily challenges.
• An attractive package including attractive extra-legal benefits:
  • Hospital insurance
  • Meal vouchers
  • Ecocheques
• Opportunities to develop within an international company and a world-renowned group, The Swatch Group.
• Training related to your function and your professional and personal development.
• Elegant brand uniforms, for a flawless look in all circumstances.

Profile

• Commercial and customer-oriented: As a Sales Associate (M/F/X), you are sales-oriented and always place the customer at the center of your priorities, in order to respond effectively to their needs and build a lasting business relationship.
• Team spirit and versatility: You thrive in a team, take initiative and demonstrate a versatile attitude.
• Knowledge of the luxury sector: Previous experience as a sales consultant/salesperson, knowledge of watchmaking or another luxury sector are valuable assets.
• Communication skills: You communicate easily with customers and colleagues. Being present at events appeals to you and will enable you to develop your network of new customers.

Languages

• You are bilingual French-English or Dutch-English. Knowledge of the second national language or any other language is a serious advantage.