Boutique Manager - OMEGA

OMEGA SA; Brussel Hoofdstad; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hospital insurance

Meal vouchers

Ecocheques

Training and development

Résumé du poste

Swatch Group’s Omega Boutique in Brussels is seeking a seasoned Boutique Manager to lead the team, drive luxury retail sales, and uphold brand standards across operations.

The role requires minimum 7 years in luxury retail with at least 2 years in management, strong clienteling, and English fluency. You will manage staff, schedules, stock, and reporting while delivering exceptional service and growing high-net-worth client relationships.

Qualifications

• Minimum 7 years of experience in luxury retail.
• At least 2 years in a managerial role.
• Strong business acumen and clienteling skills.
• Excellent communication and presentation in English.

Responsabilités

• Provide clear leadership to the Boutique team, communicating objectives and brand standards.
• Coach team members to achieve individual and collective goals via meetings and feedback.
• Oversee staff appearance and conduct to meet policies and standards.
• Exceed boutique targets according to brand strategy while ensuring compliance.
• Attract and convert prospects into boutique clients and manage client relationships.
• Identify growth opportunities using the CRM system for clienteling.
• Ensure boutique is well-maintained with displays per VM guidelines.
• Comply with Retail Manual procedures and safeguard stock integrity.
• Manage monthly duty roster, attendance, OT submissions, inventory counts, and reporting.
• Maintain records of attendance, leave, petty cash, and internal documents.

Description du poste

The Company

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

The Company

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

The Company

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashutte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashutte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

About OMEGA is a company of the Swatch Group, the world's leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women's watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA's reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry's highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation.

Role overvieuw

What You'll Be Doing

Team Leadership

• Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication.
• Coach each team member to achieve both individual and collective goals through regular team meetings, OJT, performance appraisals, proactive identification of training needs, task delegation, and consistent feedback.
• Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation.

Sales and Business Development

• Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance.
• Attract and convert target prospects into boutique clients. Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle.
• Foster lasting relationships and cultivate loyalty with clients as a member of the Omega family by delivering exceptional service.
• Identify growth opportunities and propose clienteling strategies through effective use of the CRM system. Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants.

Boutique Operations

• Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines.
• Comply with Group and Brand procedures as outlined in the Retail Manual. Identify operational challenges and propose effective solutions.
• Safeguard the security and proper maintenance of the timepiece stock.

Administration & Reporting

• Manage and prepare the monthly duty roster, monitor attendance.
• Oversee and verify overtime (OT) submissions, ensuring accuracy, proper justification, and timely submission for payroll processing.
• Coordinate and participate in regular and ad-hoc stock takes, ensure accurate inventory reconciliation, and submit reports within deadlines.
• Consolidate and submit sales and operational reports, tracking key performance metrics and highlighting variances or issues to management.
• Maintain accurate records of staff attendance, leave, and operational documents such as petty cash, courier logs, and maintenance reports, ensuring administrative compliance with company policies.
• Ensure timely reporting, document submission, and effective communication of updates or policy changes to the boutique team.

Our offer:

We are offering you the opportunity to join a renowned brand, where you will benefit from:

• A full-time, permanent contract (38.5 hours) offering stability and daily challenges.
• An attractive package including attractive extra-legal benefits:
• Hospital insurance
• Meal vouchers
• Ecocheques
• Opportunities to develop within an international company and a world-renowned group, The Swatch Group.
• Training related to your function and your professional and personal development.

Profile

• Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role.
• Proven track record in achieving and exceeding sales targets in a competitive environment.
• Strong business acumen, analytical skills, and results-oriented mindset.
• Strong understanding of the luxury consumer mindset and ultra-high-net-worth customer behaviour.
• Collaborative approach with the ability to foster teamwork and a "can-do" attitude.
• Intellectual curiosity and a passion for learning and staying updated on industry trends.
• Exceptional communication and presentation skills in English (additional language is a plus).
• Passion for luxury watches, craftsmanship, and brand heritage.