Sales Assistant - Bruxelles

Golden Goose; Brussel; On-site; EUR 26,000 - 38,000; Full time

Job summary

Golden Goose is seeking a passionate Sales Assistant (Style Maker) to welcome clients and introduce them to the brand while crafting personalized Golden total looks. You will guide customers through product selections, share the brand heritage, and build enduring relationships through exceptional service.

Key duties include delivering a high level of customer satisfaction, leveraging omnichannel tools, and maintaining visual standards in-store.

Qualifications

• Fluency in French and English.
• 1-3 years of luxury retail experience.
• Positive attitude and professional selling techniques.
• Strong presentation and communication skills.

Responsibilities

• Assist customers expressing their personality through their ideal dream looks and contribute to store success.
• Provide product insights, upsell and cross-sell to meet business objectives.
• Build lasting relationships with clients using omnichannel communication and personalized offers.
• Contribute to store presentation, visuals, and brand image standards.
• Support store operations including opening/closing, inventory, and GDPR/health & safety compliance.
• Use digital tools (Golden App, Sales Force, Xstore, Stealth) to enhance engagement.

Skills

French fluency

English fluency

Luxury retail

Job description

Description

We are looking for a passionate talent to build our customer.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

• Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
• Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
• Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Key Requirements

• Fluency in French and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce
• Minimum 1-3 Years Of Relevant Experience In Luxury Retail
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)
• Flexibility to adapt to the evolving needs of the business and our customers
• Strong team player

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.