SaaS Support Engineer Internship

3E; Belgique; Sur place; EUR 13 000 - 18 000; Plein temps

Avantages offerts par ce poste

6-month traineeship

Possibility to join the team long-term

On-the-job training

Flexibility in the company

Home working (2 days per week)

International environment

Résumé du poste

3E in Brussels seeks a SaaS Support Engineer Intern to keep the SynaptiQ platform running and ensure high customer satisfaction while assisting with onboarding and feature development. You will handle first-level support, deploy assets, test features, and continuously learn in an international team with a pathway to a long-term role after the traineeship.

The role requires an Engineering degree or current enrollment, fluent English, strong analytical and communication skills, a curious mindset,

Qualifications

• Enrolled in an Engineering degree or recently graduated.
• Fluent in English.
• Strong analytical skills to analyse data flows (FTP, API, SQL, dashboards).
• Excellent communication, proactive and customer-oriented mindset.
• Curious mindset to improve processes and tooling.
• Interest in SaaS products and ready to deep dive.

Responsabilités

• Provide first-level support and handle client tickets, escalating complex issues.
• Assist with deployment of assets into the SynaptiQ platform.
• Translate client needs into technical solutions.
• Support development of new features and maintain platform quality.
• Test new features, report bugs and assist in their resolution.
• Propose and implement improvements to internal tools and processes.
• Keep up-to-date with SaaS technologies and skills.

Connaissances

Engineering degree

English

Analytical skills

Communication skills

Curious mindset

SaaS interest

French/Dutch (bonus)

Object-based programming (JS/Python/VB

Databases/OS knowledge

MySQL or other RDBMS

Formation

Engineering degree in renewable energy, mechanical, electrical engineering or related field

Description du poste

As a SaaS Support Engineer Intern, you will play a key role in ensuring the smooth running of our services while maintaining a high level of customer satisfaction. You will be instrumental in maintaining our SynaptiQ platform and providing first-level support to our clients, as well as assisting with onboarding and with development of new features.

Your key responsibilities will be:

1. Client Support and Engagement:

• Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary.
• Assist the service delivery team with the deployment of assets into the SynaptiQ platform.
• Understand clients’ needs and translate these into appropriate technical solutions.
• Assist with the helpdesk and ticketing system , performing offsite analysis, and providing guidance in the installation of equipment.

2. Platform Development:

• Provide input/ideas for the development and maintenance of the SynaptiQ platform.
• Implement the appropriate configuration of newly developed features under the supervision of Senior SaaS Engineers.
• Adhere to quality standards to ensure the software meets both technical and customer needs.

3. Testing and Debugging:

• Carry out testing of new features and updates, identifying bugs and ensuring the platform’s stable operation.
• Provide detailed reports on bugs and assist in their resolution.

4. Process Improvement:

Propose creative solutions to improve or automate internal tools and processes and implement solutions.

5. Continuous Learning:

• Keep abreast of the latest developments in SaaS technologies and platforms.
• Continually improve your knowledge and skills to contribute more effectively to the team.

As a part of our team, you will have the opportunity to develop your skills and explore a varied range of topics. Upon completion of your traineeship, there is the potential for you to secure a long-term employment contract with us.

Requirements

To successfully fill this role, we are looking for someone fitting the following profile:

• You are enrolled in an Engineering degree (in renewable energy, mechanical, electrical engineering or related field) or you have recently completed one.
• You have full proficiency in English.
• You have strong analytical skills to analyse data flows (i.e. through FTP, API or SQL Data collectors, UI dashboards etc).
• You have excellent communication skills , proactive attitude and customer-oriented mindset.
• You have a curious mindset , always looking for ways to improve processes and tooling.
• You are interested in SaaS products and ready to deep dive into it.

Bonus points for:

• You have knowledge of French and/or Dutch.
• You are familiar with object-based programming languages (JavaScript, Python, VBA).
• You have knowledge of databases and operating systems.
• You are experienced with MySQL or other relational database management system.

Benefits

Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services.

Furthermore:

• A 6-month full-time traineeship.
• Possibility to permanently join the team after the completion of your internship.
• Training on the job by our experts so you get to know our solution and work in and out
• Flexibility in our open-minded company.
• Home working (2 days per week)
• An international environment: projects in over 100 countries worldwide, colleagues of over 20 nationalities.