RPS Field Service Manager

IBA Group; Louvain-la-Neuve; On-site; EUR 63,000 - 96,000; Full time

Benefits offered by this job

Company car

Meal vouchers

Group insurance

Career development opportunities

Job summary

IBA Group in Louvain-la-Neuve is seeking a Field Service Manager to lead a team of 10 Field Service Engineers responsible for installation, maintenance and repair of IBA's equipment and systems. You will plan, coordinate and execute field service activities, and drive performance and development of your team to deliver high-quality customer service.

You will ensure safe, compliant operations, manage workload planning, and monitor KPIs, while supporting growth of technical talent and continuous

Qualifications

• Open to first-time managers; previous management experience is an asset.
• At least three years of experience at IBA, or five years external in an industrial environment.
• A technical background is a strong asset.
• Strong proficiency in Excel and the Microsoft Office Suite.
• Fluent in written and spoken English; French is a plus.

Responsibilities

• Coordinate scheduling of maintenance, installation, upgrades, and emergencies.
• Forecast workload and manpower needs.
• Lead performance reviews and KPI tracking.
• Validate SAP timesheets and coordinate with HR.
• Manage customer support requests and escalation contacts.

Skills

Open to first-time managers

Industry experience

Technical background

Excel & Office

English fluency

Job description

RPS Field Service Manager

Location: Louvain-la-Neuve, BE

Work regime: Full-Time

Kind of contract: Open Ended Contract

Mission

We are looking for a Field Service Manager with strong leadership skills to lead a team of 10 Field Service Engineers responsible for the installation, maintenance, and repair of IBA's equipment and systems. You will ensure the effective planning, coordination, and execution of field service activities while supporting the development and performance of your team. Your goal is to deliver high-quality customer service, ensure safe and efficient operations, and maintain equipment performance in line with contractual and business objectives.

Key responsibilities

Operational

• Coordinate scheduling of maintenance, installation, upgrades, and emergencies.
• Forecast workload and manpower needs.
• Participate in operational and safety meetings.
• Manage customer support requests, mission reports, and product knowledge updates.
• Ensure compliance with EHS, HR, and radiation protection policies.

People Management

• Supervise FSEs in Belgium and abroad.
• Act as escalation contact for urgent technical issues (including duty period).
• Conduct one-on-ones and manage team workload and priorities.
• Support soft skills development and training follow-up.
• Recruit and onboard new FSEs.

Administrative

• Lead performance reviews and KPI tracking.
• Validate SAP timesheets and coordinate with HR.
• Support new hires and monitor team budget.
• Ensure team compliance with process.
• Improve scheduling tools and team workload distribution.
• Optimize operational processes.

Your profile

Must-have

• Open to first-time managers; previous management experience is an asset.
• At least three years of experience at IBA, or five years of external experience in an industrial environment.
• A technical background is a strong asset.
• Strong proficiency in Excel and the Microsoft Office Suite
• Fluent in written and spoken English; French is a plus

Nice-to-have

• Previous experience managing a technical team.
• Experience in an international company.
• Field experience in a travelling role.
• Proven leadership and team management abilities
  
• Excellent organizational and planning skills
  
• Strong interpersonal communication based on active listening
  
• Passion for growing and mentoring technical talent
  
• Results-driven with strong problem-solving capabilities
  
• Customer-oriented mindset
  
• Comfort with new tools and methodologies to drive team adoption

Recruitment process

• Peers interview

What we offer

• An open-ended contract
• Attractive Benefits: Competitive package including company car, meal vouchers, group insurance, and more.
• Internal Mobility: Benefit from diverse career development opportunities across departments and projects within a growing, global company.

Compensation package

The total guaranteed annual compensation range (which includes annual base salary, as well as flexible budget if applicable, and car budget in specific locations) for this position is provided below:

Total gross guaranteed annual compensation range: 62.900 - 95.500 €

The salary range indicated above is provided in compliance with applicable pay transparency requirements and reflects the typical compensation scope for this position based on the role's level of responsibility, required expertise, and location. The actual offer will be determined on an individual basis, taking into account objective and gender-neutral factors including relevant professional experience, qualifications, specific competencies, and internal equity. The range does not constitute a guaranteed salary and is subject to adjustment based on the final assessment of the selected candidate's profile. The role might also qualify for additional compensation elements such as variable pay, profit sharing, and benefits which are not reflected in this range.