Restaurant Onboarding Lead — Activation & Go-Live

SoTalent; Brussel; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

SoTalent is seeking an Onboarding Executive to drive restaurant partner activation for a leading food delivery platform in Belgium. You will own the journey from contract signature to go-live, ensuring partners are fully set up, activated, and ready to receive orders quickly.

The role requires strong organization, multitasking, and clear communication in French, Dutch, and English, with close collaboration with Sales and Operations to scale onboarding and improve processes.

Qualifications

• Fluency in French and Dutch (written and spoken) with strong English communication.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• A structured, detail-oriented approach to operational execution.
• Confidence working with internal systems and translating technical steps into simple guidance.
• Strong relationship-building skills across Sales teams, partners, and stakeholders.
• Proactive mindset with a focus on continuous improvement.
• Ability to take full ownership of tasks from start to finish in a fast-paced environment.

Responsabilités

• Own the end-to-end onboarding process for new restaurant partners, from technical setup to go-live
• Manage multiple activations simultaneously with strong attention to detail and accuracy
• Act as the main point of contact for new partners throughout onboarding
• Ensure restaurants are confident, informed, and ready for their first orders
• Collaborate closely with Sales teams to support pipeline progression and partner readiness
• Participate in sales discussions and provide input on onboarding feasibility
• Identify and elevate bottlenecks in activation processes and suggest improvements
• Represent the voice of the restaurant partner internally to improve the onboarding experience

Connaissances

French fluency

Dutch fluency

English proficiency

Organizational skills

Detail-oriented

Ownership

Stakeholder management

Systems proficiency

Description du poste

SoTalent is seeking an Onboarding Executive to drive restaurant partner activation for a leading food delivery platform in Belgium. You will own the journey from contract signature to go-live, ensuring partners are fully set up, activated, and ready to receive orders quickly.

The role requires strong organization, multitasking, and clear communication in French, Dutch, and English, with close collaboration with Sales and Operations to scale onboarding and improve processes.