Remote Onboarding Project Manager for Hospitality SaaS

Third-Party Job Posts; Belgique; À distance; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

Home office stipend

Paid time off

Résumé du poste

Cloudbeds, a remote-first SaaS company, is seeking an Onboarding Project Manager to lead mid-market onboarding from contract signature through adoption and transition to Account Management. You will coordinate with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a seamless implementation that builds customer confidence and measurable outcomes.

You will manage timelines, align stakeholders, mitigate risks, and maintain a high-touch customer

Qualifications

• Fluency in English and French at business level, both written and spoken.
• Minimum 4 years of experience in hotel operations or hotel management.
• At least 1 year of project management experience within a SaaS or customer-facing environment.
• Ability to manage multiple projects with strong attention to detail and organization.
• Experience coordinating cross-functional stakeholders and driving projects to completion in a fast-paced environment.
• Strong communication, relationship management, and customer-facing presentation skills.
• Ability to solve problems, handle ambiguity, and adapt quickly to changing customer and business needs.

Responsabilités

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations.
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle.
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps.
• Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success.

Connaissances

Project management

Hotel operations

SaaS PM

Cross-functional collaboration

Communication

Multitasking

French language

Outils

Salesforce

Zendesk

Slack

Description du poste

Cloudbeds, a remote-first SaaS company, is seeking an Onboarding Project Manager to lead mid-market onboarding from contract signature through adoption and transition to Account Management. You will coordinate with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a seamless implementation that builds customer confidence and measurable outcomes.

You will manage timelines, align stakeholders, mitigate risks, and maintain a high-touch customer