Remote Hospitality Support Coach

Third-Party Job Posts; Belgique; Sur place; EUR 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote First

PTO per local law

Wellness Fridays

Fully Paid Parental Leave

Home office stipend

Cloudbeds University

Professional development

Résumé du poste

Cloudbeds, a fully remote hospitality software company, seeks a Customer Support Coach to advocate for hotel partners and resolve issues across live chat, email, and phone. You’ll help drive software adoption, gather feedback, and contribute to training materials and support resources.

Join a remote, global team focused on learning, collaboration, and delivering exceptional customer experiences across 150 countries.

Qualifications

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles.
• Native or Fluent in English.
• Native or Fluent in Spanish/Portuguese/French/German.
• Excellent communication skills and a positive attitude.
• Excellent problem-solving skills and emotional intelligence.
• Great levels of learning agility.
• A compatible graduation course or more than 2 years of proven experience in the area.
• Skill with computers and systems.
• Excellent internet/wifi connection.

Responsabilités

• Assist and support our existing customers daily in the use of our software.
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers.
• Troubleshoot and make outbound calls for escalated issues.
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software.
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates.

Connaissances

English (Native/Fluent)

Spanish/Portuguese/French/German (Flu.

Hospitality experience

Excellent communication

Problem solving

Learning agility

Graduation or 2+ years experience

Description du poste

Cloudbeds, a fully remote hospitality software company, seeks a Customer Support Coach to advocate for hotel partners and resolve issues across live chat, email, and phone. You’ll help drive software adoption, gather feedback, and contribute to training materials and support resources.

Join a remote, global team focused on learning, collaboration, and delivering exceptional customer experiences across 150 countries.