Global Hospitality Support Specialist (German/English)

Lightspeed Commerce; Gent; Sur place; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Unlimited leave

Health benefit

Dental cover

Private healthcare

Equity

Résumé du poste

Lightspeed's global Support team is looking for a customer-focused individual to be the first point of contact for hospitality customers. You will assist with a wide range of requests—from general education to hardware/software investigations—and collaborate with global teams to troubleshoot and resolve issues during service.

You’ll join a truly global, multi-language 24x7 team across APAC, EMEA and NOAM, with flexible shifts including weekends.

Qualifications

• Previous customer service experience with strong focus on customer experience
• Excellent verbal and written communication in German & English
• Basic experience with online, mobile and desktop platforms (iOS, Android, OSX, Windows)

Responsabilités

• Work with a global, multi-language 24x7 team across APAC, EMEA and NOAM
• Handle flexible shifts including weekends
• Interact with customers via phone, chat and email maintaining high service quality
• Troubleshoot and document issues in our support platforms
• Escalate product issues to QA and track resolution
• Promote improvements to Lightspeed’s products and services
• Collaborate with manager to ensure high availability of support

Connaissances

Customer service

Multi-language support

Troubleshooting

Verbal communication

Written communication

Outils

CRM systems

Ticketing systems

Description du poste

Lightspeed's global Support team is looking for a customer-focused individual to be the first point of contact for hospitality customers. You will assist with a wide range of requests—from general education to hardware/software investigations—and collaborate with global teams to troubleshoot and resolve issues during service.

You’ll join a truly global, multi-language 24x7 team across APAC, EMEA and NOAM, with flexible shifts including weekends.