Remote Customer Support Coach for Hospitality Tech

Cloudbeds; Belgique; Sur place; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Remote First

PTO

Monthly Wellness Fridays

Fully Paid Parental Leave

Home office stipend

Cloudbeds University

Manager training & knowledge transfer

Résumé du poste

Cloudbeds is seeking a Customer Support Coach to advocate for hotel partners, handling questions and troubleshooting across live chat, email, and phone. You’ll contribute to training materials and stay ahead of system updates to improve the customer experience.

Join a fully remote team of 650+ employees across 40+ countries. We value multilingual support, continuous learning, and an environment that promotes collaboration and innovation in hospitality technology.

Qualifications

• Hospitality experience in hotels/hostels/BnBs or similar roles.
• Fluency in English; additional languages highly valued.
• Strong communication and problem-solving skills.

Responsabilités

• Assist and support existing hotel customers daily in using the software.
• Resolve inquiries via phone, email, chat, or other channels.
• Troubleshoot issues and make outbound calls for escalations.
• Build rapport to drive loyalty and software adoption.
• Gather feedback for future releases and updates.

Connaissances

Hospitality experience

English fluent

Spanish

Portuguese

French

German

Communication skills

Learning agility

Tech savvy

Problem solving

Formation

Relevant degree or equivalent experience

Description du poste

Cloudbeds is seeking a Customer Support Coach to advocate for hotel partners, handling questions and troubleshooting across live chat, email, and phone. You’ll contribute to training materials and stay ahead of system updates to improve the customer experience.

Join a fully remote team of 650+ employees across 40+ countries. We value multilingual support, continuous learning, and an environment that promotes collaboration and innovation in hospitality technology.