Remote Customer Journey Lead for Lending & Process

ING Belgium; Brussel; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Learning opportunities

Résumé du poste

ING Belgium is seeking a Customer Journey Expert to design and optimize lending journeys, coordinating with IT teams and stakeholders across squads. The role emphasizes customer focus, regulatory awareness, and a data-driven approach to improvements.

You’ll translate strategy into concrete initiatives, improve collaboration, and drive value while working in a hybrid setup with part-time remote work.

Qualifications

• Customer-centric mindset with ability to map journeys and improve processes.
• Ability to translate strategy into concrete initiatives for squads.
• Strong collaboration with IT, risk, and regulatory teams.

Responsabilités

• Design and optimize lending journey processes aligning with regulatory and data needs.
• Collaborate with developers to ensure business needs are translated into IT solutions.
• Analyze opportunities, feasibility and value, driving initiatives across squads.
• Improve cross-team collaboration and continuously enhance ways of working.

Connaissances

Customer journey design

Process optimization

Stakeholder management

Formation

Master degree

Bachelor degree

Outils

Pega Software

Sharepoint

SNOW

Description du poste

ING Belgium is seeking a Customer Journey Expert to design and optimize lending journeys, coordinating with IT teams and stakeholders across squads. The role emphasizes customer focus, regulatory awareness, and a data-driven approach to improvements.

You’ll translate strategy into concrete initiatives, improve collaboration, and drive value while working in a hybrid setup with part-time remote work.