CJE Online Origination Journeys

ING Belgium NV/SA; Brussel Hoofdstad; Sur place; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Career growth

Multicultural team

Résumé du poste

ING Belgium NV/SA in Brussels is seeking a Customer Journey Expert to design and deliver end-to-end digital lending journeys for Easy Lending within online origination.

You will work in cross-functional agile squads, turning strategy into concrete initiatives, using data insights to improve conversion, balance risk, and ensure regulatory compliance.

This hybrid role offers exposure to growth initiatives, a dynamic multicultural team and opportunities for professional development.

Qualifications

• Strong customer and digital mindset with focus on online journeys.
• Entrepreneurial attitude and ability to drive initiatives end‑to‑end.
• Strong analytical skills and data‑driven decision making.
• Experience in process optimisation and digital product development.
• Ability to manage complex stakeholder environments.
• Strong communication skills and impact.
• Proven planning, organisational and project management skills.
• Affinity with business lending is a plus.

Responsabilités

• Design and optimise end‑to‑end digital lending journeys to maximise conversion and customer satisfaction.
• Drive new production growth for Easy Lending products via online and digital channels.
• Translate business strategy into concrete initiatives within your squad.
• Use data and performance insights to identify opportunities and prioritise improvements.
• Ensure compliance with regulatory, risk and data requirements.
• Improve funnel performance (acquisition, conversion, drop‑off reduction).
• Collaborate with stakeholders across product, risk, sales and IT.
• Continuously improve processes and ways of working.

Connaissances

Digital mindset

Customer focus

Analytical skills

Data-driven decisions

Process optimisation

Stakeholder management

Project management

Communication skills

Planning

Formation

Master's or Bachelor's degree in a relevant field

Description du poste

Customer Journey Expert – Online Origination Journeys (Business Lending)

We redefine banking. Within the Business Lending tribe, the Online Origination cluster focuses on maximizing new production of Easy Lending products through seamless digital channels and superior customer experience.

Your role & work environment

As a Customer Journey Expert (CJE) within the Online Origination Journeys cluster, you will work in cross‑functional agile squads to design and deliver end‑to‑end digital lending journeys. You will focus on growing new production through Easy Lending and online channels, ensuring an optimal balance between customer experience, commercial impact, risk and regulatory compliance. You will operate in a fast‑evolving environment driven by digital innovation, data insights and continuous optimization.

Key Responsibilities

• Design and optimise end‑to‑end digital lending journeys to maximise conversion and customer satisfaction
• Drive new production growth for Easy Lending products via online and digital channels
• Translate business strategy into concrete initiatives within your squad
• Use data and performance insights to identify opportunities and prioritise improvements
• Ensure compliance with regulatory, risk and data requirements
• Improve funnel performance (acquisition, conversion, drop‑off reduction)
• Collaborate with stakeholders across product, risk, sales and IT
• Continuously improve processes and ways of working

Qualifications

• Strong customer and digital mindset, with focus on online journeys
• Entrepreneurial attitude and ability to drive initiatives end‑to‑end
• Strong analytical skills and data‑driven decision making
• Experience in process optimisation and digital product development
• Ability to manage complex stakeholder environments
• Strong communication skills and impact
• Proven planning, organisational and project management skills
• Affinity with business lending is a plus
• Experience with conversion funnels / digital KPIs is an asset
• Native in French or Dutch and fluent in English
• Master’s degree or bachelor’s degree with relevant work experience

What We Offer

• A key role in driving ING’s digital lending growth strategy
• Exposure to impactful and visible initiatives (new production, digital performance)
• Agile and dynamic multicultural working environment
• Opportunities for personal and professional growth
• Hybrid working environment with flexibility