QUALITY AND CLIENT EXPERIENCE INTERN - JANUARY 2027

Gruppe Louis Vuitton; Brussel; Sur place; EUR 11 000 - 15 000; Plein temps

Résumé du poste

Louis Vuitton Services Europe in Brussels seeks a Quality and Client Experience Intern to support the Quality Department across CSC Europe. You will analyze client feedback, identify pain points, and help shape solutions to elevate the client experience. The role emphasizes data analysis, dashboards, and continuous improvement.

Strong English required; German is a plus. The internship lasts six months and requires an university internship agreement.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• Internship agreement provided by your university is mandatory.
• Available for six months.
• Strong command of English; German is a plus.
• Highly analytical, curious, and detail-oriented – you enjoy making sense of complex data.
• Creative thinker with a proactive attitude and a drive to innovate and improve.
• Proficient in Excel, Power BI, and SharePoint – bonus points for PowerPoint, Forms, or automation tools.
• Excellent organizational skills and the ability to manage multiple priorities with precision.
• Service-oriented mindset and a collaborative team player.

Responsabilités

• Support the Quality Department in key initiatives to improve service quality and operational excellence across Louis Vuitton Client Services Europe
• Deep-dive into client feedback data to extract actionable insights and detect emerging trends
• Prepare weekly and monthly quality reports using tools like Excel and Power BI
• Assist in the design and maintenance of dashboards, visualizations, and performance monitoring tools
• Identify inefficiencies, proposing improvements, and supporting their implementation
• Help improve and maintain quality standards, guidelines, and documentation
• Collaborate cross-functionally to align quality expectations and share best practices
• Support quality-related audits, follow-up actions, and continuous improvement loops
• Contribute to the animation of the quality culture by sharing impactful insights and benchmarks

Connaissances

Analytical mindset

Detail-oriented

Creative thinking

Proactive attitude

Team player

Formation

Bachelor’s or Master’s degree in relevant field

Outils

Excel

Power BI

SharePoint

PowerPoint

Forms

Description du poste

QUALITY AND CLIENT EXPERIENCE INTERN - JANUARY 2027

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

The Louis Vuitton Promise: “Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!”

Position Overview: Join the PIONEERS Louis Vuitton Internship Program

We are currently looking for a Quality and Client Experience Intern for the Client Services Europe based in Brussels. Your mission will be to support the Quality Department in driving service excellence across CSC Europe. You will play an active role in analysing client feedback, identifying pain points and opportunities, and challenging existing processes to continuously elevate the client experience. You’ll bring your analytical mind, creative thinking, and tech-savvy spirit to shape solutions that inspire, improve, and innovate.

Missions

• Support the Quality Department in key initiatives to improve service quality and operational excellence across Louis Vuitton Client Services Europe
• Deep-dive into client feedback data to extract actionable insights and detect emerging trends
• Contribute to the preparation of weekly and monthly quality reports using tools like Excel and Power BI
• Assist in the design and maintenance of dashboards, visualizations, and performance monitoring tools
• Challenge the status quo by identifying inefficiencies, proposing bold improvements, and supporting their implementation
• Help improve and maintain quality standards, guidelines, and documentation (training decks, SharePoint pages, etc.)
• Collaborate cross-functionally to align quality expectations and share best practices
• Support quality-related audits, follow-up actions, and continuous improvement loops
• Contribute to the animation of the quality culture by sharing impactful insights, success stories, and benchmarks

Profil

• Bachelor’s or Master’s degree in relevant field.
• Internship agreement provided by your university is mandatory.
• Available for a period of six months.
• Strong command of English, German is a plus
• Highly analytical, curious, and detail-oriented – you enjoy making sense of complex data
• Creative thinker with a proactive attitude and a drive to innovate and improve
• Comfortable challenging the status quo and voicing new ideas
• Proficient in Excel, Power BI, and SharePoint – bonus points for PowerPoint, Forms, or automation tools
• Excellent organizational skills and the ability to manage multiple priorities with precision
• Service-oriented mindset and a collaborative team player
• Passionate about creating exceptional client experiences through quality and innovation

Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive 🌟

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.