Pre-sales technicians

Wygwam, a division of Niko NV; Antwerpen; Sur place; EUR 40 000 - 66 000; Plein temps

Avantages offerts par ce poste

Permanent contract

Competitive salary and benefits

Professional development

Collaborative culture

Résumé du poste

Wygwam, a division of the Niko Group, is seeking two hands-on professionals to move into a project-based pre-sales role. You will convert building automation understanding into accurate project proposals and quotations for customers.

You will work across product groups, collaborate with sales, and ensure timely, high-quality project support, with a strong focus on customer satisfaction and professional interactions. Proficiency in Dutch and English is required, with French a plus.

Qualifications

• Strong interest or knowledge in building automation and related tech.
• Structured, detail-oriented, able to manage multiple projects.
• Excellent communication translating technical information for customers.
• Team-oriented and proactive in sales collaboration.
• Proficient in Outlook, Excel and Word.

Responsabilités

• Create project proposals from tenders and input from sales.
• Prepare quotations for wholesalers and customers.
• Handle customer inquiries via phone and email.
• Maintain CRM data and project documentation.
• Coordinate with sales and technical teams for timely support.
• Ensure professional customer experience in all interactions.
• Attend meetings with departments and stakeholders.

Connaissances

Building automation

Project coordination

Communication

Teamwork

Dutch (fluent)

English (basic)

French (nice to have)

Formation

Outils

Outlook

Excel

Word

Description du poste

Wygwam, a division of the Niko Group, is dedicated to delivering innovative and intelligent electrical solutions for modern buildings. We work closely with architects, consultants, and installers, to integrate technology seamlessly into architectural concepts and functional environments. Both Niko Home Control as our lighting control portfolio belong to your responsibility.

For this role, we are looking for two electricians or hands on specialists who are ready to take the next step in their career and move into a more project-based and commercially oriented pre-sales role. Your electrical experience and interest in building technology will help you understand customer needs, interpret technical information and translate it into accurate project proposals and quotations.

The pre-sales technicians we are looking for are responsible for preparing project proposals and quotations for customers, based on information gathered from tenders, customer requests and input from sales colleagues. You’ll work across the relevant product groups within the Wygwam portfolio and play a key role in ensuring customers receive accurate, clear and timely project support.

In this role, you’ll handle project-related customer inquiries through different channels, mainly by phone and email. You’ll make sure every request is followed professionally, within the agreed deadlines, and with a strong focus on quality, accuracy and customer satisfaction. To achieve this, you’ll work closely with colleagues in sales, technical teams and other internal departments.

Your responsibilities

• Create project proposals for customers based on tenders, customer input and information gathered from sales colleagues.
• Prepare quotations based on approved project proposals, as well as direct requests from wholesalers, customers or colleagues.
• Handle customer inquiries related to project support through relevant channels, mainly by phone and email.
• Maintain project mailboxes and ensure every customer receives a reply within 24 hours.
• Follow up customer requests within the agreed deadline and take action when another solution is needed.
• Register all relevant data in the CRM system.
• Save and organize all relevant project documentation according to the agreed structure.
• Ensure that every project proposal follows the department guidelines and contains all required information.
• Keep your calendar up to date with planned project proposals and other relevant tasks to support smooth collaboration with colleagues.
• Carry out all assignments with a strong focus on quality, accuracy and clear documentation.
• Work in a structured and systematic way, aiming for error-free results while continuously improving processes and output.
• Ensure customers have a positive and professional experience in every interaction with Wygwam.
• Support colleagues internally and externally and contribute to strong teamwork.
• Prepare for and actively participate in meetings with departments, sales teams, customers and other relevant stakeholders.

Profile

• You have a strong interest or knowledge in building automation and the standards, protocols and technology used.
• You are structured and detail-oriented, with the ability to manage multiple projects at the same time without losing overview.
• You have strong communication skills and can translate technical information into clear explanations for both customers and colleagues.
• You have a team-oriented mindset and enjoy working closely with sales and technical teams.
• You are customer-focused and proactive in understanding customer needs and providing technically sound solutions.
• You work accurately and have a strong sense of responsibility for the quality of your work.
• You are comfortable using standard office software such as Outlook, Excel and Word.
• You are familiar with digital tools related to daily administrative and project follow-up tasks.
• You are fluent in Dutch, both spoken and written.
• You have basic to intermediate knowledge of English, sufficient to understand internal communication and participate in meetings.
• Fluency in French, both spoken and written, is considered a strong plus.

What we offer

• A permanent full-time contract.
• A challenging and varied role in an innovative and professional environment.
• A competitive salary with a comprehensive benefits package.
• Opportunities for professional growth and development.
• A culture that encourages initiative, ownership, and collaboration.
• The chance to contribute to innovative, high-quality solutions in a growing company with a clear vision for the future.

At Wygwam, we strive to provide an environment where you can thrive, grow, and develop yourself. Wygwam values diversity and is committed to creating an inclusive environment for all employees.