Patient Service Representative

Surgery Partners; West-Vlaanderen; On-site; EUR 27,000 - 42,000; Full time

Job summary

Surgery Partners is seeking a Patient Service Representative to handle inbound and outbound calls, assist with appointment scheduling, and support patient care related to vision correction services.

The role requires strong communication, organization, and teamwork, with emphasis on accurate information gathering and friendly patient interactions. Our team values a positive work environment and comprehensive benefits.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service in a fast-paced environment.
• Must be organized and a team player.
• Excellent oral and written communications skills are a must.
• Self-motivated with a strong work ethic and goal driven.

Responsibilities

• Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods.
• Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment.
• Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services.
• Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction.
• Counsels patients and answers questions related to procedures and/or billing on an as needed basis.
• Creates and provides a positive, accountable and inspired work environment for others.

Skills

Customer service

Organized

Team player

Oral & written comms

Self-motivated

Goal driven

Education

High School Diploma or GED

Job description

Accessibility Note:

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is the Company's policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company's online employment application, please contact [e-mail]

JOB TITLE: Patient Service Representative

POSITION SUMMARY:

The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The position will promote the business processes and support a standard of excellent patient care relating to innovative and superior vision correction care

ESSENTIAL DUITIES AND RESPONSIBILITIES:

The essential functions include, but are not limited to the following:

• Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods


• Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment


• Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services


• Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction


• Counsels patients and answers questions related to procedures and/or billing on an as needed basis


• Creates and provides a positive, accountable and inspired work environment for others

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• High School Diploma or GED


• 2+ years of customer service in a fast-paced environment


• Must be organized and a team player


• Excellent oral and written communications skills are a must


• Self-motivated with a strong work ethic and goal driven

Benefits:

• Comprehensive health, dental, and vision insurance


• Health Savings Account with an employer contribution


• Life Insurance


• PTO


• 401(k) retirement plan with a company match


• And more!
  

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.