Partner Success Manager (Belgium)

Last Mile Solutions; Brussel; Hybride; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Pension plan

Company car

Employee equity participation

Vacation days

Résumé du poste

Last Mile Solutions in Brussels is looking for a Partner Success Manager to enhance partner relationships in the e-mobility sector. The role includes driving customer value, managing B2B accounts, and ensuring the successful adoption of EV charging platforms. Candidates should possess a strong consultative mindset with experience in SaaS and excellent stakeholder management skills. The position offers competitive compensation, hybrid working model, and opportunities for professional growth.

Qualifications

• 3+ years of experience in SaaS and e-mobility.
• Ability to manage B2B accounts in a structured portfolio model.
• Experience with data-driven account management and KPIs.

Responsabilités

• Drive customer value with measurable outcomes.
• Engage proactively with accounts and stakeholders.
• Support renewals and expansion of partnerships.

Connaissances

Consultative mindset

Stakeholder management

Analytical skills

Fluent in Dutch

Fluent in English

Technical translation

Formation

Bachelor’s or master’s degree in relevant field

Description du poste

Partner Success Manager

To accelerate our growth in the Benelux, we are hiring an experienced Partner Success Manager who understands the e-mobility ecosystem and knows how to drive measurable partner value.

Your role

As Partner Success Manager, you own adoption, retention, and value realization for a portfolio of partners in Belgium. You are a strategic advisor who understands EV charging operations, roaming, energy transactions, and SaaS platform dynamics, translating your expertise into partner success.

Success Metrics

• Net Revenue Retention (NRR)
• Churn prevention
• Platform adoption & transaction growth
• Customer satisfaction (CSAT/NPS)

What You Will Do

Drive customer value and measurable outcomes

• Co‑create success plans with partners, translating their strategic goals into clear KPIs and measurable outcomes.
• Track value realization (usage, performance, ROI) and proactively steer accounts to ensure targets are achieved.
• Use data and health signals to identify risks early and take action to prevent churn.

Lead proactive account engagement

• Act as the primary point of contact for operational and day‑to‑day stakeholders.
• Build strong relationships with both operational users and key decision‑makers to ensure alignment with business objectives.
• Conduct structured Quarterly Business Reviews (QBRs) focused on impact, insights, and opportunities.

Increase product adoption and platform utilization

• Drive adoption of core and advanced platform capabilities to maximize partner value.
• Identify under‑utilization and guide partners on best practices, optimizations, and new use cases.
• Translate product capabilities into tangible operational and financial benefits.

Support renewals and expansion

• Safeguard renewals by demonstrating clear and ongoing value.
• Identify upsell and cross‑sell opportunities based on partner maturity and evolving needs and collaborate closely with Partner Management to convert these opportunities.

Act as the voice of the partner

• Capture structured product feedback and market insights, feeding them back to Product and Development teams.
• Coordinate with Support and internal teams to ensure timely resolution of issues and a seamless customer experience.

Collaborate cross‑functionally

• Work closely with Sales, Solutions, Product, and Support teams to ensure a smooth handover post‑deal and long‑term partner success.
• Contribute to improving internal processes, success playbooks, and scalability as the organization grows.

Experience

• 3+ years of experience in SaaS and ideally as well in e‑mobility.
• Strong understanding of:
  • CPO/MSP business models
  • Roaming ecosystems
  • Charging hardware and e‑mobility product portfolios
  • Energy transactions and billing structures
  • Experience managing B2B accounts in a structured portfolio model.
  • Experience with data‑driven account management (health scores, churn signals, KPIs).

Skills

• Strong consultative mindset, value‑driven rather than sales‑driven.
• Ability to translate technical platform capabilities into business impact.
• Excellent stakeholder management skills (operations to executive level).
• Analytical and structured in approach.
• Fluent in Dutch and English (French is a plus).
• Bachelor’s or master’s degree, or equivalent level demonstrated through professional experience and commercial responsibility (Economics, Engineering, Energy, Business, or similar).

Why join us?

• Be part of Europe’s leading EV charging and energy transaction platform.
• A dynamic and innovative work environment in a rapidly evolving industry.
• Work with a team of dedicated, inquisitive and trusted professionals.
• Professional growth opportunities and resources to support your career.

Competitive compensation and benefits

• Attractive salary
• Bonus scheme
• Pension plan (partly paid by the employer)
• Company car
• Access to an employee equity participation program.
• 25 vacation days and 13 ATV days (based on Fulltime work regime)
• Hybrid work model