Operations Account Lead

Just Eat Takeaway.com; Anderlecht; On-site; EUR 120,000 - 160,000; Full time

Job summary

Just Eat Takeaway.com in Belgium is seeking a Head of Delivery to lead the strategic direction and network optimisation for the Belgium market. You will drive a high-performing Logistics team and collaborate with global analytics and commercial partners to improve delivery services and maximise volume through data-driven excellence.

You will prioritise customers, partners and couriers, drive cost optimisation while balancing performance, establish standards of operational excellence, and promote

Qualifications

• Experience managing large-scale strategic programs, ideally within a fast-paced delivery or logistics context.
• Strong collaborative and analytical skills with a data-driven approach.

Responsibilities

• Lead strategic programs and network optimisation for the Belgium market.
• Drive a high-performing Logistics team and collaborate with analytics and commercial teams.
• Focus on cost optimisation while balancing performance for partners and customers.
• Establish standards of operational excellence and promote continuous improvement across teams.
• Collaborate with sponsor teams to deliver impactful cross-functional projects and support new brand partnerships.

Job description

As the Head of Delivery, you will lead the strategic direction and network optimisation across the Belgium market. You will lead a high-performing Logistics team and foster collaboration with global analytics and commercial teams. In this role, you will lead, deliver, and care by enhancing delivery services and maximising volume through data-driven excellence. You will prioritise the needs of our customers, partners, and couriers, ensuring a best-in-class experience across all delivery touchpoints. Lead the execution of delivery services, driving cost optimisation while balancing performance for all partners. Establish standards of operational excellence and promote a culture of continuous improvement across teams. Collaborate with partner accounts to drive best practices and support new brand partnership opportunities. Manage key cross-functional projects by working with sponsors to ensure rapid and impactful delivery. Empower team members to excel through continuous coaching, helping one another to succeed every day.

What will you bring to the team?

Experience managing large-scale strategic programs, ideally within a fast-paced delivery or logistics context. Strong collaborative skills to gain trust and help the team stay committed to achieving goals. Strong analytical skills with a data-driven approach to simplify complexity and create clarity. Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Every time a customer decides where to order, they're picking a side. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. Are you ready to join the team?