Ocean Export Lead Agent

Jobat; Antwerpen; On-site; EUR 45,000 - 75,000; Full time

Job summary

Jobat is assisting a worldwide logistics provider in Antwerp to fill the role of Ocean Export Lead Agent. You will support the Manager and Supervisor with all Ocean Export activities, ensuring timely movement of freight and delivering exceptional customer service.

You will mentor the team, allocate workloads, prepare international documents, negotiate rates with vendors, and ensure accurate billing. The role emphasizes customer satisfaction and ongoing process improvements to boost efficiency

Responsibilities

• Assist the Manager and Supervisor with all aspects of the Ocean Export Department and ensure timely movement of freight and high-level customer service.
• Mentor your No. 2, allocate workloads within the team, and guide agents to meet training and performance standards.
• Prepare documents for international transportation, coordinate and negotiate rates with contracted vendors to secure space and services.
• Ensure accurate and timely client and vendor billing, and interact with customers to arrange international export shipments.
• Monitor shipment reports for total customer satisfaction and look for process improvements to boost efficiency.
• Audit files, review operational reports, and maintain strong relationships with vendors and customers.

Job description

Our client is a worldwide logistics provider active in Ocean/Road and Air freight as well as warehousing solutions.

Jobomschrijving

As an Ocean Export Lead Agent you willassist the Manager and Supervisor with all aspects of the Ocean Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

Regarding People

• Identify with manager / supervisor, develop, and mentor your No. 2.
• Support the supervisor where needed:
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Be a guide for the team - mentor agents
• Ensure team meets company standards of 52 hours training per year per employee.
• Follow-up new hires training as per the company requirement standards.
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Regarding Operations:

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Coordinate and negotiate rates with our contracted vendors in procuring space and services.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international export shipments, meeting customer service standards.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications

Support the supervisor in the following areas:

• Daily review Stat 1 and operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Finance:

• Proactively work to maintain and monitor accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Accurate and timely billing of vendors and resolve accounting issues.
• Monitor accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP report.
• Monitor intercompany accounting discrepancies via AJAX report.

Systems:

• Be open to implementing new system changes and enhancements into your department.?
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.
• Promote productivity tools (e.g. using e.doc and e.doc treeview, export database, process management)