NATO Service Performance Dashboard Lead

Spektrum; Eigenbrakel; On-site; EUR 70,000 - 110,000; Full time

Job summary

You will lead dashboard development efforts in a military IT environment, work with stakeholders, and ensure high availability. Onsite location in Belgium is expected.

Qualifications

• University degree in a relevant scientific or engineering discipline or 6+ years of experience.
• Proven experience designing dashboards and KPIs/KQIs.
• Experience in leading dashboard development teams in demanding environments.
• Sound knowledge of ITIL processes and service level management.
• Proficiency with BI tools (Power BI, Tableau) and UX deliverables.
• Strong written and oral communication skills.

Responsibilities

• Analyze user feedback and usage patterns to identify dashboard improvements.
• Update the dashboard with new/updated KPIs.
• Interface design and development to display service performance across providers.
• Maintain dashboard and manage user feedback, incidents, and support requests.

Skills

Dashboard design

UX design

KPIs & KQIs

BI tools

Dashboard development

Communication

Team leadership

Education

BSc or equivalent

Tools

Power BI

Tableau

Job description

You will lead dashboard development efforts in a military IT environment, work with stakeholders, and ensure high availability. Onsite location in Belgium is expected.