Service Performance & Dashboard Lead

Brevco Services; Eigenbrakel; Remote; EUR 60,000 - 85,000; Full time

Job summary

Brevco Services seeks a seasoned dashboard and UX lead to drive enterprise dashboard enhancements, KPI updates, and SLA-aligned reporting. You will guide interface design, data modeling, and ETL integration across multiple service providers in a military IT context.

The role requires strong KPI/KQI expertise, ITIL literacy, and proven leadership in dashboard projects, with exceptional communication to stakeholders and teams.

Qualifications

• University degree or 10+ years relevant experience required.
• Proven KPI/KQI experience and formal reporting on UX.
• Experience designing and implementing dashboards in military IT environments.
• Leading dashboard development teams and instructing technical staff.
• Strong UX design knowledge and ITIL/ service management exposure.
• Excellent written and oral communication with briefing skills.
• Experience with reporting and BI tool usage.
• Strong organizational and analytical problem-solving skills.
• Experience with monitoring tools for service quality.

Responsibilities

• Enhance Enterprise Service Performance Dashboard with feature expansion and SLA-aligned KPI updates.
• Create interface specifications and technical docs; design data collection interfaces and ETL workflows.
• Develop, test, and deploy dashboard features; refine UX/UI and data models.
• Maintain dashboard and handle user feedback; plan new implementations.
• Produce Use Cases and Data Model documentation reflecting changes.
• Design and release interface specs for data collection and data formats.
• Ensure dashboard adapts to multiple service providers and KPI sets.

Skills

KPI / KQI governance

Dashboard design & UX

UX deliverables & requirements

BI reporting & tools

ITIL processes knowledge

IT Service Level Management

Team leadership (dashboard projects)

Effective communication

Dashboards integration & ETL

Analytical problem solving

Education

University degree in relevant scientific or engineering discipline (BSc equivalent)

Tools

BI tools

Job description

Brevco Services seeks a seasoned dashboard and UX lead to drive enterprise dashboard enhancements, KPI updates, and SLA-aligned reporting. You will guide interface design, data modeling, and ETL integration across multiple service providers in a military IT context.

The role requires strong KPI/KQI expertise, ITIL literacy, and proven leadership in dashboard projects, with exceptional communication to stakeholders and teams.