Merchant Onboarding & Operations Coordinator

Paynovate; Brussel Hoofdstad; Hybride; EUR 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Competitive salary

Résumé du poste

Paynovate, a Belgium-based fintech, is seeking an Operations Administrative Officer to ensure accurate onboarding and merchant administration.

You will manage recurring administrative processes across the merchant lifecycle, verify contracts, update records, and coordinate with internal teams; strong attention to detail and ability to follow procedures are essential.

The role offers a collaborative, hybrid work environment and opportunities to grow within a fast-moving payments company.

Qualifications

• First relevant experience in an administrative, back-office or operational position.
• Enjoys structured administrative work and recurring tasks with consistency and care.
• Strong attention to detail and comfortable reviewing contracts, documents and data.
• Reliable, organised and able to manage several requests while respecting procedures and deadlines.
• Follows rules carefully while applying logic and sound judgement when needed.
• Takes ownership and communicates potential issues proactively.
• Team player and comfortable seeking support when needed.
• Proficient in French, Dutch and English.
• Familiar with standard office tools and internal systems.

Responsabilités

• Process merchant onboarding files, ensuring contracts and documents are complete and accurate.
• Perform administrative checks, follow up on missing information and update merchant profiles.
• Process changes across the merchant lifecycle, including updates to IBANs, MCCs and terminal locations.
• Handle merchant closures, deactivations and termination requests per procedures.
• Review settlement information and coordinate with internal teams on payment or refund questions.
• Manage requests via email and ticketing systems and contact merchants for additional information.
• Prepare and verify recurring operational reports and keep merchant data up to date.
• Identify inconsistencies and elevate issues to the appropriate team when needed.
• Collaborate with colleagues and other departments to ensure requests are handled on time.

Connaissances

Attention to detail

Organised

Reliability

Communication skills

Outils

Office tools

Description du poste

Paynovate, a Belgium-based fintech, is seeking an Operations Administrative Officer to ensure accurate onboarding and merchant administration.

You will manage recurring administrative processes across the merchant lifecycle, verify contracts, update records, and coordinate with internal teams; strong attention to detail and ability to follow procedures are essential.

The role offers a collaborative, hybrid work environment and opportunities to grow within a fast-moving payments company.